ITIL® Intermediate RCV (Relase, Control and Validation)
In Partnership with Simplilearn
This is an ONLINE course. Participants are able to access to the online course upon completion of registration.
Once activated, the licenses will be valid for ONE YEAR from the date of activation.
Course include 14.5 hours of learning.
The ITIL Intermediate RCV Certification will demonstrate your competency in the release, control, and validation of IT services to potential global employers. In this course, you will learn to master the principles, objectives, processes, methods, and functions employed in RCV and the ways in which they are integrated into the service lifecycle.
The target group of the ITIL Intermediate RCV Certificate includes operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and for those who wish to enhance their role-based capabilities.
To be eligible for the examination leading to the ITIL RCV Certificate, you must undertake at least 30 contact hours with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus as part of a formal, approved training program. You should also hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). It is highly recommended that you have two to four years of professional experience working in IT service management.
Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to Release
Learning Unit 02 – Change Management
Learning Unit 03 – Service Asset and Configuration Management
Learning Unit 04 – Service Validation and Testing
Learning Unit 05 – Release and Deployment Management
Learning Unit 06 – Request Fulfillment
Learning Unit 07 – Change Evaluation
Learning Unit 08 – Knowledge Management
Learning Unit 09 – RCV Roles and Responsibilities
Learning Unit 10 – Technology and Implementation Considerations
Learning Unit 11 – Summary Exam preparation and directed studies