Shine Your Personality with Good People Skills

Course Information
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Overview
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Learning Outcomes
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Who Should Attend
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Testimonials
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Trainer's Profile
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Course Outline
Breakdown the Barriers of Communication
People skills, also known as emotional intelligence, are critical in any organization because when people like you, things get done much faster and better. When you are able to quickly read others’ behavioural styles and adopt the appropriate ways to communicate and connect with them, you are better able to get the outcome you want.
Using a powerful psychometric tool, you will learn simple and powerful people communication strategies that will help you identify the cues and the clues of people behaviour and connect effectively with them to get the outcome you want. You will also be better able to differentiate the personality type of people at work and in life and and promote healthy productive relationships with others.
Read More: Everything You Need to Know About Personality Profiling
Effective People Skills to Communicate with Everyone You Meet, Lead and Network with
With the interactive exercises and hands-on practice with professional feedback, it will help you retain learning better and become more skilful and effective in managing people relationships and achieve greater business results.
- Learn how to better identify people behaviours and flex your communication approach to connect with others
- Gain greater confidence in communicating with internal and external customers
- Achieve increased work efficiency through more effective ways of managing difficult colleagues and clients and get them to co-operate and collaborate with you
- Recognize how your feelings can affect your attitude which in turn affects the way you manage people
- Acquire tools and techniques for powerful communication
This course is suitable for PMETs from business development, marketing, training, sales, customer service in their engagement with stakeholders
“I can’t rate it any better, it’s one of the best or should I said it’s the BEST and entertaining course to learn. I’m speechless with the knowledge she shared. Superb impressed. Instead of using slides or e-book etc, she teaches using experience and real-life role-play without making us nervous, instead making us much interested to join in. It’s a knowledge that everyone knows, but this gives even more in-depth exploration and examples by role-playing.” – Roger Tan, MHA
“Relatively smoothly with no hicupps. Very engaging n bubbly trainer who is open on sharing her knowledge and experience!!:) This course equipped ourselves with skills to understand and work with people of different personality thus improve communication” – Shujun, Admin Assistant, Thye Hua Kwan Family Service Centre@ Jurong
“Very entertaining and I love Maxine. She is a lovely and fun person who loves to share tips not just on the course but like beauty.” – Audrvy Tan, Senior Analyst, Edwards Life Sciences
“Quite good that we can go into breakout rooms. The trainer is knowledgeable, engaging and entertaining, displaying the ability to convey concepts well. Great takeaways to apply at work with diversified personalities.” – Nancy Tan, Senior Manager, Singapore Institute of Technology
“Overall a pleasant one. Well versed with the topic with great delivery. Interactive session. This course helps with the understanding on the different type of personality” – Sheau Peng, Prologis
“Fun this is the first time, I went through a course using Zoom. Maxine is very fun and makes learning interesting.” – Yao Xian, Police Officer, SPF

Dr. Maxine Teo, PhD in Psychology
Dr Maxine is a tri-lingual speaker, corporate facilitator and coach with a passion for colourfully impacting and inspiring lives over 20 years with diverse teams across Asia. One of the most engaging speaker and trainer in Asia having successfully delivered training solutions and keynotes on wealth management, retirement planning, peak performance and sales excellence to audiences in 30 over cities around the world. She has a knack of turning complicated concepts into practical and highly engaging learning applications. Maxine is fluent in spoken and written English, Mandarin and Cantonese and she delivers her messages in the three languages seamlessly to help her international audiences achieve their highest level of understanding.
Coming from a decade of working in the financial services industry, she shares her experience and knowledge through training and coaching in Relationship Management topics like Advisory Sales (B2B & B2C), Business writing, Networking Skills, Negotiation Skills, Effective Communication, Client Service Excellence, Client Book Management, Cross-Cultural Awareness, Business Presentation Skills, and Time and Stress Management for better productivity. The skills she imparts are especially applicable to service and relationship-based industries like finance and banking, insurance and real estate. Her ability to connect the dots effectively and skillfully makes her highly sought-after as a keynote speaker and panel moderator.
Dr Maxine is the author of the Secret Manual Series which have received high acclaim from her readers for their practicality and ease of understanding. Her extensive research and studies in the field of Psychology has further enhanced her knowledge and understanding of human and organizational psychology. Her insights and personal experiences have also moved and inspired audiences to take action to boost their work performance and improve their lives. What further sets Dr Maxine apart from most speakers in the industry is her sensitivity to cross-cultural issues and her super high energy!
1. Awareness and reflection
- Gain awareness of preferred work behaviours through experiential learning activities
- Reflect on the current communication successes and challenges faced in work situations
- Collate best practices of good people skills
2. Speed profiling and adapting your communication approach
- Know your own communication preferences using a psychometric profiling tool
- Learn how to speed profile others’ behavioural preferences
- Know how to adapt your communication approach to win others over
3. Building trust with others
- Understand the importance of trust in ensuring long-lasting relationships
- Learn how to build trust using David Maister’s Trust Equation
- Be able to focus on the different factors of the Trust Equation based on different personality types
4. Application of learning
- Case studies and role plays
- Kahoot quiz to test understanding
- Action planning: taking the first step to improve people skills
- Concepts and theory sharing
- Best practices sharing from trainer
- Video learning
- Hands-on learning through role plays with observations, review and feedback
- Small group discussions and presentations
- Open discussions
- Experiential learning activities
