30
Apr 2020

Thinking on Your Feet – How to Communicate and Respond Confidently Under Pressure

Course Information

Start Date 30 Apr 2020, Thursday
End Date 30 Apr 2020, Thursday
Time 09:00 am to 05:00 pm
Venue 100 Orchard Road, Concorde Hotel Singapore 238840
Fee S$588 (Excluding GST) Inclusive of hotel buffet lunch, light refreshments and course materials
Contact 6720 3333 (Ms Rina) training.aventis@gmail.com
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Getting Your Response Right the First time, Everytime

In today’s fast paced working enviornment, we are constantly challenged and put under pressure to think on our feet. Regardless of your roles and responsbilities, the ability to think quickly and give a clear and appropriate response will help you take charge of situations and demonstrate confidence and competence

Learn Useful Tips and Tricks to Improve Your Impromptu Communication Skills

In this power-packed one-day workshop, you will learn simple and powerful techniques to help you be ever ready for any questions that may come your way, be it at work, at social settings or at home. With the interactive exercises and hands-on practice with professional feedback, it will help you become a more confident, controlled and highly persuasive communicator in any situation

Key Takeaways

Filled with engaging activities, this interactive workshop will ensure you come away with practical tips and solution to deal with any tough situation

  1. Ways to develop good conversations with difficult customers and people.
  1. Gain greater awareness of your strengths and weakness in your current ability to think on your feet
  2. Learn a powerful 4-step approach to answer any questions anytime and anywhere
  3. Acquire simple tips to buy time when you need to think of an appropriate response
  4. Learn how to handle tough questions and structure your response professionally while keeping your composure
  5. Empower yourself with the art of storytelling to turn turn stressful situations into sweet desserts
  6. Tips to simplify complex information by avoiding information overload and getting to the point and be remembered
  7. Respond to hostile situations and emotional issues in a coherent and empathetic manner
Learning Methodology

30% of workshop:

  • Concepts and theory sharing
  • Best practices sharing from programme leader
  • Video learning

 

70% of workshop:

  • Hands-on learning through role plays with observations, review and feedback
  • Small group discussions and presentations
  • Open discussions
  • Experiential learning activities
Who Should Attend?
  • Senior Officers, Customer Services Executives, Administrative & Support
  • Supervisors, Managers, HOD
  • Business Leaders, Senior Managers, Sales and Marketing professionals
  • Trainers, Coaches, Consultant and Lecturers
  • Executives who want to be clear and spontaneous in their business communication
Testimonials

Maxine has delivered the course in a very interesting and engaging way with a lot of fun games. She is able to link the learning outcome of the games to the workshop! Manager, NUHS

 

Maxine gives support from the beginning of the sessions to end. She motivates us, sharing her personal stories to us. I have learnt a lot of things that I have never thought of before. Housing Development Board

 

This training will really help to change in a way that I can be more productive than before. Maxine was awesome. She has got the talent to change people in a way that helps the person himself and others. Customer Service Manager, APIA

Trainer Profile

Maxine is a tri-lingual speaker, corporate facilitator and coach with a passion for colorfully impacting lives™ over 20 years of working with diverse teams across Asia. One of the most prolific speakers in Asia having successfully delivered keynotes on wealth management, retirement planning, peak performance and sales excellence to audiences in 30 over cities around the world.

Maxine has a knack of turning complicated concepts into practical and highly engaging learning applications. Maxine is fluent in spoken and written English, Mandarin and Cantonese and she delivers her messages in the three languages seamlessly to help her audiences achieve their highest level of understanding.

Coming from a decade of working in the financial services industry as a financial advisor and banker, Maxine shares her experience and knowledge in Relationship Management topics like Advisory Sales (B2B & B2C), Impactful presentation, Business Etiquette, Networking Skills, Negotiation Skills, Effective Communication, Client Service Excellence, Client Book Management, Cross-Cultural Awareness, Business Presentation Skills, and Time and Stress Management for better productivity. The skills she imparts are especially applicable to service and relationship-based industries like finance and banking, insurance and real estate.

Over the years, Maxine has received multiple awards from various international training institutions in recognition for her excellent work delivered to their corporate clients. She is also a frequent guest on Channel News Asia Radio 938, Money Mind show, to share on her experience and expertise on topics related to client and stakeholder engagement. What sets Maxine apart from most trainers in the industry is her ability to connect with her audiences instantly with her authenticity and personal energetic style!

 

Industry Expertise

  • Financial services – Insurance, retail banking, wealth management, private banking
  • Pharmaceutical
  • Hospitality
  • Media & event management
  • Retail & Fast-moving consumer goods
  • Engineering

 

Education and Professional Qualification

  • Bachelors Degree with Merit, National University of Singapore
  • True Colors Personality Profiling – Accredited Facilitator – True Colors USA
  • Belbin Team Profiling – Accredited Trainer – Belbin UK
  • Professional Diploma in Training and Development – STADA Singapore
  • Professional Certificate in Designing and Facilitating Experiential Learning – STADA Singapore
  • Better Buyer Relationships – Sales Training Solutions Accredited Facilitator – IOWEU Hong Kong
Workshop Outline
  1. Introduction and Reflection
  • Gain self-awareness through an experiential learning activity
    • To help you realize your strength and weaknesses in thinking on your feet
  • Brainstorming and discussion
    • Success factors and challenges faced in responding to unexpected questions on the spot

 

  1. Power tips on how to think under pressure
  • Ways to buy time when you need to think of an appropriate response
  • Tips to manage your emotions when under pressure
  • Useful fall-back techniques when you are caught off guard

 

  1. Get to the point framework
  • PREP Framework to respond to any question confidently and meaningfully
  • Magic of 3
  • Triangle technique to support your responses

 

  1. The art of storytelling
  • Sharing your ideas in a form of a story
  • Selling the benefits of your ideas, products and services through case study sharing
  • Answering technical information with simple and understandable stories

 

Closing circle

  • Recap and reflect on learning
  • Personal Action Planning (PAP) for personal commitment to improvement