Respond Intelligently Under Pressure

Getting Your Response Right the First time, Everytime

In today’s fast-paced working environment, you are constantly challenged and put under pressure to think on your feet. Regardless of your roles and responsibilities, the ability to think quickly and give a clear and appropriate response will help you take charge of situations and demonstrate confidence and competence.

Learn Useful Tips and Tricks to Improve Your Impromptu Communication Skills

In this power-packed one-day workshop, you will learn simple and powerful techniques to help you be ever ready for any questions that may come your way, be it at work, at social settings or at home. With the interactive exercises and hands-on practice with professional feedback, it will help you become a more confident, controlled and highly persuasive communicator in any situation.

Read More: 3 Simple Tips for Thinking on Your Feet Under Pressure

Filled with engaging activities, this interactive workshop will ensure you come away with practical tips and solution to deal with any tough situation

1. Ways to develop good conversations with difficult customers and people.

1. Gain greater awareness of your strengths and weakness in your current ability to think on your feet
2. Learn a powerful 4-step approach to answer any questions anytime and anywhere
3. Acquire simple tips to buy time when you need to think on your feet for an appropriate response
4. Learn how to handle tough questions and structure your response professionally while keeping your composure
5. Empower yourself with the art of storytelling to turn stressful situations into sweet desserts
6. Tips to simplify complex information by avoiding information overload and getting to the point and be remembered
7. Respond to hostile situations and emotional issues in a coherent and empathetic manner

• Senior Officers, Customer Services Executives, Administrative & Support
• Supervisors, Managers, HOD
• Business Leaders, Senior Managers, Sales and Marketing professionals
• Trainers, Coaches, Consultant and Lecturers
• Executives who want to be clear and spontaneous in their business communication

Maxine has delivered the course in a very interesting and engaging way with a lot of fun games. She is able to link the learning outcome of the games to the workshop! Manager, NUHS

Maxine gives support from the beginning of the sessions to end. She motivates us, sharing her personal stories to us. I have learnt a lot of things that I have never thought of before. Housing Development Board

This training will really help to change in a way that I can be more productive than before. Maxine was awesome. She has got the talent to change people in a way that helps the person himself and others. Customer Service Manager, APIA

Maxine is a tri-lingual speaker, corporate facilitator and coach with a passion for colorfully impacting lives™ over 20 years of working with diverse teams across Asia. One of the most prolific speakers in Asia having successfully delivered keynotes on wealth management, retirement planning, peak performance and sales excellence to audiences in 30 over cities around the world.

Maxine has a knack of turning complicated concepts into practical and highly engaging learning applications. Maxine is fluent in spoken and written English, Mandarin and Cantonese and she delivers her messages in the three languages seamlessly to help her audiences achieve their highest level of understanding.

Coming from a decade of working in the financial services industry as a financial advisor and banker, Maxine shares her experience and knowledge in Relationship Management topics like Advisory Sales (B2B & B2C), Impactful presentation, Business Etiquette, Networking Skills, Negotiation Skills, Effective Communication, Client Service Excellence, Client Book Management, Cross-Cultural Awareness, Business Presentation Skills, and Time and Stress Management for better productivity. The skills she imparts are especially applicable to service and relationship-based industries like finance and banking, insurance and real estate.

Over the years, Maxine has received multiple awards from various international training institutions in recognition for her excellent work delivered to their corporate clients. She is also a frequent guest on Channel News Asia Radio 938, Money Mind show, to share on her experience and expertise on topics related to client and stakeholder engagement. What sets Maxine apart from most trainers in the industry is her ability to connect with her audiences instantly with her authenticity and personal energetic style!

Industry Expertise

• Financial services – Insurance, retail banking, wealth management, private banking
• Pharmaceutical
• Hospitality
• Media & event management
• Retail & Fast-moving consumer goods
• Engineering

Education and Professional Qualification

• Bachelors Degree with Merit, National University of Singapore
• True Colors Personality Profiling – Accredited Facilitator – True Colors USA
• Belbin Team Profiling – Accredited Trainer – Belbin UK
• Professional Diploma in Training and Development – STADA Singapore
• Professional Certificate in Designing and Facilitating Experiential Learning – STADA Singapore
• Better Buyer Relationships – Sales Training Solutions Accredited Facilitator – IOWEU Hong Kong