Stakeholder Influence & Negotiation for Leaders

Communication Mastery and Influence

This practitioner-led programme equips change leaders with the skills to influence stakeholders, navigate organisational politics, and sustain adoption of new initiatives. The first day is dedicated to communication mastery, focusing on frameworks such as DISC, rapport-building, and active listening. Participants will also explore practical influence tactics that can be applied in real-world scenarios to strengthen their ability to inspire and align others.

Strategic Mapping and Negotiation

The second day builds on these foundations by introducing mapping frameworks such as CPIG, Interest/Influence, and Prioritisation to analyse stakeholders and their interests. Participants will then develop management plans using RACI and communication frameworks, before advancing into principled negotiation strategies that incorporate BATNA. These concepts are applied through a case study, enabling participants to practise and integrate their learning in a realistic context.

By the end of the workshop, you will be able to:

• Profile stakeholders using DISC and tailor communication to reduce resistance.
• Demonstrate advanced listening, mirroring and objection-handling techniques in high-stakes conversations.
• Develop a high-level stakeholder management plan with RACI and an audience-specific communications plan.
• Apply CPIG segmentation, Interest–Influence mapping and prioritisation to focus engagement.
• Run principled negotiations (interests vs positions, BATNA) that preserve relationships and secure commitments.

Learning Methodology

• Peer coaching and debriefs to translate practice into workplace actions.
• Stakeholder mapping labs (CPIG, Interest–Influence, Prioritisation matrix).
• Live simulations and role-plays tied to a case study.

This course is perfect for:

• Mid-level managers
• Project/Change Leads,
• HRBPs, Scrum Masters
• PMO practitioners driving transformation initiatives

“Engaging and efficient. The trainer kept the sessions lively and interactive, which made it easy to stay focused and involved.”

“I appreciated the practical models and real-life stories. They made the learning more relatable and directly applicable to my work.”

“The programme fulfilled its course objectives and gave me clarity on applying the concepts in practice.” – Hu Xinyi Valerie

“There were plenty of activities to practise what we learnt. This hands-on approach reinforced the theories and boosted my confidence in using them.”

“The content was very useful, and the trainer demonstrated deep knowledge. It was evident that the trainer genuinely cared about our learning.”

“Practical and useful skills were shared that can be applied in both personal and professional settings. This balance made the training especially valuable.”

Angeline Ang

Trainer/Coach. Certified Change Consultant with 10+ years’ hands-on experience leading large-scale transformations across public and private sectors. Partners include NTU, Singtel, Hitachi High-Tech, CAAS, A*STAR, CPIB, Ngee Ann Polytechnic and Nanyang Polytechnic.

She blends change management, project management and OD to diagnose challenges, remove resistance and enable adoption. Credentials (selected): P3O® Foundation (2024), AI Masterclass (2024), APMG Change Management Practitioner & Foundation (2023), Prosci® Change Practitioner (2018), OKR Practitioner (2023), SAFe® Lean Portfolio Manager (2023), Certified ScrumMaster® & Certified Agile Leadership (2021), SAFe® Agilist 5.0 (2021), Certified Associate in Project Management (2019), ACLP (2023), Graduate Diploma in Organisational Development (2016).