This specially designed one-day workshop is ideal for administrative professionals who wish to incorporate Artificial Intelligence (AI) into their work routines without requiring any coding knowledge. The workshop focuses on introducing practical, user-friendly AI tools that can streamline administrative tasks, improve efficiency, and enhance decision-making processes.
Participants will gain:
Basic understanding of AI and how it applies to administrative tasks.
Practical skills in using selected AI tools that require no coding.
Strategies for integrating AI tools into their everyday work processes.
Post-Workshop Support:
Access to online resources and support communities.
Follow-up webinars and tutorials for continued learning.
Recommended User-Friendly AI Tools for the Workshop:
Zoho Office Suite: Offers AI-driven features for document management, data processing, and office productivity.
Zendesk: Provides AI-powered customer service tools to automate responses and improve customer interaction.
Grammarly: An AI-based writing assistant that enhances business communication.
Trello: Integrates AI for task management, improving productivity and project tracking.
Trello with AI-driven Automation: For project management and task automation.
Microsoft Power BI: For data analysis and visualization.
These tools are chosen for their simplicity and ease of use, ensuring that administrative professionals can effectively adopt AI into their workflows without the need for technical expertise in coding. The workshop is designed to be interactive and practical, enabling participants to confidently apply AI tools in their administrative roles.
This course is suitable for:
Office Managers
Executive Assistants
Administrative Coordinators
HR Administrators
Business Administrators
Prerequisites: No prior experience in coding is needed. Basic computer literacy and a willingness to learn new technologies are essential.
"Trainer was knowledgeable about the subject and he was open to sharing his experience in using AI tools."
"He shows useful use-cases so that we can have an idea on how to utilise chatGPT."
"Know his stuff and able to show examples where questions are asked."
Melvyn Tan is a seasoned business strategist based in Singapore, with a focus on leveraging AI tools for strategic planning, content strategy, and copywriting. Over two decades, he has consulted, trained, and coached leaders and executives from more than 370 organizations including Steinway Gallery Singapore, Yeo’s, Citigroup, Temasek Polytechnic, and others.
Melvyn's approach is to empower businesses in crafting strategic roadmaps that transform their business processes, leading to enduring and defensible profits. He has also leveraged the power of AI tools to automate repetitive tasks, enhance work quality, and save both time and money.
Since 2018, Melvyn has been conducting training and has developed a suite of training programs centered on Video as a Content Strategy. These programs include Professional Certificate in Video Storytelling Using Smartphone, Leveraging TikTok Marketing To Boost Your Branding, and Video Editing For Executives.
Melvyn holds both a Bachelor in Business (Applied Economics) from Nanyang Technological University and was awarded the Nanyang Scholarship to pursue his Master of Business in Applied Economics with a specialization in Total Factor Productivity from Nanyang Technological University.
In addition to his academic qualifications, Melvyn has also developed and delivered bespoke in-house training programs focused on Digital Tools such as Podcasting, Vlogging, and Virtual Meeting Platforms for numerous Singapore agencies.
His expertise in AI tools was demonstrated in December 2022 when he developed an arsenal of over 100 prompts for crafting video scripts, headlines, blog posts, and social posts, marking a new level of content creation efficiency and creativity.
Session 1: Introduction to AI for Administration (2 Hours)
AI Basics for Non-Technical Staff: Understanding AI and its potential in administration.
AI in the Administrative Landscape: Real-world examples of AI implementation.
Overview of User-Friendly AI Tools
Break (15 minutes)
Session 2: AI for Enhanced Organizational Efficiency (1.5 Hours)
Automating Routine Tasks: Utilizing AI for tasks such as scheduling and email sorting.
AI in Document and Data Management: How AI can aid in organizing and analyzing data.
Hands-On Exercise: Introduction to using tools like Zoho Office Suite for AI-powered document management.
Lunch Break (1 hour)
Session 3: AI in Communication and Customer Service (2 Hours)
Enhancing Communication with AI: Tools for efficient and effective communication.
AI for Customer Service Excellence: Understanding AI's role in improving customer interactions.
Hands-On Session: Exploring platforms like Zendesk for AI-enhanced customer support.
Break (15 minutes)
Session 4: Implementing AI in Everyday Administrative Tasks (1.5 Hours)
Best Practices for AI Tool Integration: Seamlessly adding AI tools into current workflows.
Change Management and AI Adoption: Strategies for encouraging and managing change.
AI Tools Recommendations: Additional tools for consideration, such as Grammarly for AI-powered writing assistance and Trello for AI-enhanced task management.
