Turning Customer Complaints Into Our Opportunities - TGS-2022602097

Turning Customer Complaints Into Our Opportunities


Course Information

No schedule.

  • Overview

  • Learning Outcomes

  • Who Should Attend

  • Testimonials

  • Trainer's Profile

  • Course Outline

Become a Customer Service Champion

In any business, receiving negative feedback or customer complaints is an inevitable reality. For many organizations, managing and resolving these complaints is a daily task. However, when viewed through a different lens, customer complaints can represent a golden opportunity to cultivate loyal customers—provided they are managed effectively. Complaints offer a wealth of valuable data that can deepen your understanding of customer needs and enhance retention strategies. By addressing these concerns, you can uncover underlying issues and implement solutions that not only satisfy customers but also strengthen your brand.

Turning Customer Complaints Into Opportunities: 2-Day Professional Course

This 2-day workshop is designed to equip you with the essential skills needed to transform customer complaints into opportunities for growth and improvement. Participants will learn how to establish rapport with customers, respond effectively to escalated service challenges, and identify service opportunities that foster strong customer relationships. Through interactive exercises and real-world scenarios, you will develop the confidence and competence to turn negative feedback into positive outcomes, ultimately building customer loyalty and trust in your organization. Join us to become a customer service champion and discover how to leverage complaints as powerful tools for enhancing your business success!

Enjoy up to 70% IBF funding for this course! 

Transform and propel your career, learn in demand skills and credentials with our exciting suite of IBF funded courses in Singapore. The IBF Standards Training Scheme ("IBF-STS") provides course fee subsidies to eligible company-sponsored individuals and self-sponsored individuals.

What is IBF (Institute of Banking & Finance)?

IBF stands for the Institute of Banking & Finance (IBF) Singapore. It is the national accreditation and certification agency for financial industry competency in Singapore under the Skills Framework for Financial Services, which was developed in partnership with the industry.

What is the IBF funding?

There are two main schemes provided under the IBF funding – IBF Standards Training Scheme (IBF-STS) and IBF Financial Training Scheme (FTS). Under these schemes, eligible individuals may receive up to 70% funding support off course fees on IBF funded courses in Singapore.

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SkillsFuture Credits

All Singaporeans aged 25 years old and above can use their SkillsFuture Credits to fully offset the remaining fees.

 

NTUC - UTAP

In addition, NTUC members can utilize UTAP to offset 50% of remaining fees (capped up to $500 per year).



Frequently Asked Questions

What are the Subsidies available?

IBF Funding

Eligible Singaporeans and PR can obtain up to 70% funding course fee subsidy support from The Institute of Banking & Finance (IBF) for our IBF-accredited courses.

The funding is capped at S$3,000 per candidate per course, subject to all eligibility criteria being met.

The IBF Standards Training Scheme (“IBF-STS”) provides funding for training and assessment programmes accredited under the Skills Framework for Financial Services.

For more information on the funding support, please visit: https://www.ibf.org.sg/home/for-individuals/skills-and-jobs-development/training-support/IBF-STS

SkillsFuture Credits

All Singaporeans aged 25 years old and above can use their SkillsFuture Credits to fully offset the remaining fees.

NTUC UTAP

Our courses are eligible for Union Training Assistance Programme (UTAP) Funding. NTUC Union members can use UTAP to offset 50% of unfunded course fees (capped at $250 per year).

Can I use SkillsFuture Credits to pay for the remaining course fee after funding?

SkillsFuture Credits are disbursed directly to training providers. For SFC-eligible courses, training providers will collect the nett course fees from applicants after deducting the SkillsFuture Credits used. Applicants must provide supporting documents as part of the claims submission process.

To submit your claim, log in to MySkillsFuture.gov.sg. Follow these steps to ensure a smooth process:

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Steps to Claim SkillsFuture Credits

  1. At the Time of Course Registration:
    • Inform your training provider that you intend to use your SkillsFuture Credits (partially or fully) for your course fees.
  2. Within 60 Days Before the Course Starts:
    • Submit your SkillsFuture Credit claim on the MySkillsFuture Portal with the required supporting documents:
      • Proof of payment (e.g., invoice or receipt).
      • Confirmation of course registration.
  3. After Submitting Your Claim:
    • Take a screenshot of the confirmation page on the MySkillsFuture Portal.
    • Send the screenshot immediately to training.aventis@gmail.com for verification.

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How to Submit Your SkillsFuture Credit Claim

    1. Log in to the MySkillsFuture Portal with your SingPass.
    2. Navigate to the SkillsFuture Credit page.
    3. Click “Proceed to Submit a Claim.”
    4. Under “View More,” select the enrolled course you want to claim for.
    5. Click “Submit Claim.”
    6. Enter your payment details and upload the required supporting documents.
    7. Click “Submit.”

By following these steps, you’ll ensure a seamless claims process and allow us to assist you efficiently.

Please note that SkillsFuture Mid-Career Support Credits are not applicable for this program.

Who is eligible for IBF funding support?

The IBF Standards Training Scheme ("IBF-STS") provides funding for training and assessment courses accredited under the Skills Framework for Financial Services.

This scheme is available for both self-sponsored and company-sponsored individuals.

Eligible Individuals:

  • Singapore Citizens or Singapore Permanent Residents, physically based in Singapore; and
  • Successfully completed IBF-STS accredited course (including passing all relevant assessments and examinations)

Eligible Companies:

  • Singapore-based Financial Institutions regulated by MAS (licensed or exempt from licensing by MAS)
  • FinTech firms certified by Singapore FinTech Association (SFA)

How do I obtain IBF funding support? Do I need to pay the full fee first?

This funding support works on a nett fee model.

This means that you will NOT need to pay the full fees, you will only need to pay the remaining course fees after IBF funding.

For Self-Sponsored:

You must be a Singaporean or Singapore Permanent Resident (PR) that is physically based in Singapore. You will only need to pay the course fees minus the funding support.

For Company-Sponsored:

You must be a Singaporean or Singapore Permanent Resident (PR) that is physically based in Singapore and working in an eligible company:

Financial Institutions that are regulated by the Monetary Authority of Singapore (MAS) (either licensed / exempted from licensing)
Fintech companies that are registered with the Singapore Fintech Association

Your company will pay the course fees minus the funding support. For example, if you are eligible for 70% funding support, the company will be paying the nett fees payable for company-sponsored participants.

Can NTUC Union members use UTAP to offset the remaining course fee after funding?

Yes, some of our courses are eligible for Union Training Assistance Programme (UTAP) Funding.

NTUC Union members can use UTAP to offset 50% of unfunded course fees 

The maximum claimable is capped annually at:

  • $250 for members below 40 years old
  • $500 for members aged 40 and above

For example: If your remaining course fees are $204, you can claim $102 with UTAP.

This claim must be done after completion of the course. Please refer to the UTAP FAQ for more information.

Are there any pre-requisites for these courses?

There is no pre-requisites for any of these courses. It is suitable for all professionals.

Types of Payment methods

Payment can be made via Bank Transfer, PayNow, Cheque. We will issue invoices for company sponsored participants to process payment. 

What will I receive after my class?

You will receive the following after you successfully complete your course

  • E-Certificate for attendance
  • Digital open badge to showcase on LinkedIn profile

What should I prepare on the day of the class?


You will need to bring along a internet-enabled laptop

Are there Assessments for this course?

At the end of the course on the second day, there will be an assessment.

  • 45 minutes
  • 30 MCQ (Passing grade: 70%)

What is the proficiency level and CPD hours for this course?

  • Technical Skills and Competencies: Customer Relationship and Stakeholder Management - Service Challenges
  • Proficiency level: 3
  • CPD hours: 13 hours (only applicable for company-sponsored learners)

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