Empowering University Staff: Building Emotional Intelligence & People Skills

Discover how Aventis partnered with a leading Singapore university to strengthen emotional intelligence (EQ), empathy, and communication skills across staff — empowering employees to thrive in student-facing and internal roles.

Challenges in a Higher Education Workforce

In today’s dynamic academic environment, collaboration, mentorship, and effective communication are essential. While university staff bring diverse expertise and experience, differences in interpersonal skills and emotional awareness can create challenges in teamwork, engagement, and student interactions.

The university recognised the need to enhance emotional intelligence and practical people skills to ensure staff can confidently manage relationships, navigate conflict, and support a positive campus culture.

Why Emotional Intelligence & People Skills Training Matters

Research shows that higher EQ in staff improves engagement, reduces workplace stress, and strengthens team collaboration. When staff can regulate emotions, understand others’ perspectives, and communicate effectively, student experiences and organisational performance improve.

Equipping staff with emotional agility and practical people skills ensures:

• Improved self-awareness and empathy
• Stronger communication across diverse behavioural styles
• Better conflict resolution and team collaboration
• Enhanced ability to manage student-facing and internal challenges

Our Client: A Leading Singapore University

From Academic Excellence to People-Centric Culture

As a higher learning institution and a top-ranked global university, the university is committed to academic excellence, innovation, and talent development. Beyond teaching and research, it focuses on creating a positive work environment where staff feel valued, supported, and engaged.

Recognising the importance of people skills in fostering collaboration and a thriving campus culture, the university partnered with Aventis to provide targeted, interactive training.

The Challenge

Strengthening Emotional Intelligence Across Staff

Key objectives included:

• Build staff self-awareness, empathy, and communication skills
• Enhance practical techniques for conflict resolution and teamwork
• Equip staff with tools to improve student interactions and internal collaboration

Aventis in Action: Tailored Training for Maximum Impact

Stronger Staff. Better Communication. Thriving Campus Culture.

Aventis designed and delivered a half-day Emotional Intelligence & People Skills workshop tailored to the university’s unique needs.

Key elements of the workshops included:

• DISC Profiling: Understand and adapt to different behavioural styles
• Emotional Trigger Mapping: Improve self-regulation and awareness
• Empathy & Assertiveness: Practical tools for daily interactions
• F.L.O.W Feedback Model: Giving constructive and effective feedback
• Real-World Case Studies & Role-Plays: Apply learning immediately in university contexts

Interactive exercises ensured participants could immediately implement strategies to strengthen relationships, teamwork, and communication across departments.

Training Details

The half-day workshop was designed to strengthen both emotional intelligence and practical people skills for staff across the university. It catered to employees in student-facing roles as well as internal functions, ensuring that the learning was relevant to daily interactions across the campus. With a strong emphasis on immediate applicability, participants engaged in exercises and discussions that allowed them to practice new techniques and receive peer-to-peer feedback, reinforcing the concepts in a real-world context.

Results

The training delivered measurable improvements:

✅ Greater self-awareness of emotional triggers and communication styles
✅ Improved empathy and listening in student-facing situations
✅ Stronger feedback and assertive communication skills
✅ Enhanced teamwork and conflict resolution abilities

Testimonials: Voices from Our Learners

“The workshop provided practical strategies I could apply immediately with students and colleagues.”

“Interactive exercises made learning fun and engaging. I feel more confident in handling difficult situations.”

Looking Ahead

Building a Resilient and People-Centric Workforce

This collaboration demonstrates how tailored, practical training empowers organisations to strengthen emotional intelligence, communication, and collaboration. Aventis continues to support institutions through:

• Customised corporate training programmes aligned with organisational objectives
• Interactive workshops reflecting real-world challenges
• Practical tools for immediate application in the workplace

Investing in staff development builds stronger, more engaged teams, enhances workplace culture, and improves organisational performance in a fast-evolving academic environment.

Looking to strengthen emotional intelligence and communication skills for your team?

Fill in the form below, call us at (+65) 6720 3333, or email training.aventis@gmail.com — we’ll be in touch soon!