Frequently Asked Questions
IBF Funding
Eligible Singaporeans and PR can obtain up to 70% funding support from The Institute of Banking & Finance (IBF) for our IBF-accredited courses:
The IBF Standards Training Scheme (“IBF-STS”) provides funding for training and assessment programmes accredited under the Skills Framework for Financial Services. For more information on the funding support, please visit: https://www.ibf.org.sg/programmes/Pages/IBF-STS.aspx
NTUC UTAP
Our courses are eligible for Union Training Assistance Programme (UTAP) Funding. NTUC Union members can use UTAP to offset 50% of unfunded course fees (capped at $250 per year).
This funding support works on a nett fee model.
This means that you will NOT need to pay the full fees, you will only need to pay the remaining course fees after IBF funding.
For Self-Sponsored:
You must be a Singaporean or Singapore Permanent Resident (PR) that is physically based in Singapore. You will only need to pay the course fees minus the funding support.
For Company-Sponsored:
You must be a Singaporean or Singapore Permanent Resident (PR) that is physically based in Singapore and working in an eligible company:
Financial Institutions that are regulated by the Monetary Authority of Singapore (MAS) (either licensed / exempted from licensing)
Fintech companies that are registered with the Singapore Fintech Association
Your company will pay the course fees minus the funding support. For example, if you are eligible for 70% funding support, the company will be paying the nett fees payable for company-sponsored participants.
Yes, some of our courses are eligible for Union Training Assistance Programme (UTAP) Funding.
NTUC Union members can use UTAP to offset 50% of unfunded course fees
The maximum claimable is capped annually at:
- $250 for members below 40 years old
- $500 for members aged 40 and above
For example: If your remaining course fees are $204, you can claim $102 with UTAP.
This claim must be done after completion of the course. Please refer to the UTAP FAQ for more information.
There is no pre-requisites for any of these courses. It is suitable for all professionals.
Payment can be made via Bank Transfer, PayNow, Cheque. We will issue invoices for company sponsored participants to process payment.
You will receive the following after you successfully complete your course
- E-cert for attendance
- Digital open badge to showcase on Linked in profile
You will need to bring along a internet-enabled laptop
At the end of the course on the second day, there will be an assessment.
- 45 minutes
- 30 MCQ (Passing grade: 70%)
- Technical Skills and Competencies: Customer Relationship and Stakeholder Management - Service Challenges
- Proficiency level: 3
- CPD hours: 13 hours (only applicable for company-sponsored learners)