Storytelling, NLP and Business Soft Skills
Godmother of Singapore Storytelling: Sheila Wee, Founder of Storywise Singapore
Sheila Wee is a Singaporean professional storyteller, storytelling trainer and story consultant. Due to her work to pioneer the movement to revive the use of storytelling in Singapore, she has been described as a Godmother of Singapore storytelling. She co-founded Singapore’s first professional storytelling company and has taught or mentored almost all of the storytellers now working in Singapore. She has been an active Executive Committee Member of the Storytelling Association (Singapore) since it was founded in 2006, taking on roles such as Vice-President and President. Sheila teaches storytelling skills and conducts training in the use of storytelling as an organisational tool across many different sectors. Her highly practical workshops have garnered consistently high ratings from participants. Her workshop clients include, ST Electronics (Centre for Management Development), Singapore Management University (Faculty), Ministry of Education, Public Service Commission, Singapore Press Holdings, Integrative (CSR) Consulting [for public workshops], Sentosa Development Corporation, Resorts World Sentosa, and the National Gallery of Singapore.
“Sheila is a resourceful and genuine person. Thoroughly professional and coupled with a pleasant personality, she makes a great coach.” – James Long, Head of Science, North View Primary School, Singapore
“We greatly appreciated the very engaging and captivating sessions with the participants. The participants clearly enjoyed and benefited from your sessions as reflected in the numerous times that “Storytelling” was highlighted in the conference evaluation.” – Tan-Kek Lee Yong, Deputy Director, Psychological and Guidance Services Branch, Ministry of Education, Singapore
One Day Course
“Storytelling for Managers and Leaders”
Successful business leaders take their audience and stakeholders on a journey, leaving them feeling inspired and motivated. But structuring your story to get your ideas across and keeping your audience engaged all the way is tricky. Gain powerful insights on how you can use simple storytelling techniques to deliver a presentation that captures the hearts and minds of your audience.
5 Key Takeaways
- Effective storytelling techniques used in workplaces, and in particular how stories can be used to build trust and impart corporate values;
- Know how to use stories to build trust in you and to connect positively with your staff and clients;
- Know how to use stories to effectively transmit corporate values;
- Use effective strategies for preparing, telling and sharing stories;
- Have the opportunity to practise telling stories in a supportive and safe environment.
Communication Coach and Management Consultant: Caroline Dawson
Caroline Josephine Dawson is the Director of CD Training Works, a consultancy firm that offers training solutions to organisations. She has more than 10 years of invaluable experience in teaching business, environmental and technical communication and 12 years in the field of journalism and publishing. Caroline’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication skills in the workforce. She has also conceptualised, produced and delivered courses such as written and oral presentation skills, communication relationship management, business communication, customer service, team-building and administered psychometric profiles, among others. Her experience in working with public and private sector training has become one of her training strengths. Participants of her training courses attest to her motivational, instructional and highly experiential training methodology. Caroline is also Advisor to the SMGM Foundation and Member of the Business and Professional Women’s Association (S) 3rd Chapter and Society of Singapore Writers.
Testimonials “I have been to a lot of management courses and this is, by far, the most effective. During the course of the day, I’ve applied Caroline’s concepts and teachings to my current projects — projects that will be much better handled because of today’s workshop.” – Lydia Chiam, Assistant Manager for Office Administration, Public Service Division
“I love the combination of different training methodologies that Caroline uses. She is credible because she knows what works and what doesn’t, and has many good ideas for problems we all face at work. Caroline is not only an excellent motivator – she is at the top of her game in recognizing how to get the most out of time and to think logically.” – Pooja Sindha, Senior Policy Manager, National University of Singapore
One Day Course “Telephone Skills: Dealing with Challenging Customers and Conversations”
“So much of our communication these days is electronic that we often forget about the importance of the connections we make over the phone.” – Jennifer Winter, TheMuse columnist
Great telephone etiquette goes beyond a good voice and the words one uses. It encompasses a positive service attitude, empathy and skills in listening, questioning and negotiation. This workshop equips participants with the skills necessary to project a professional image of themselves and the company over the telephone. Interactive methodologies such as role-plays and case studies will be used to provide participants with opportunities for skills practice. Using live recordings, participants will be able to analyze their personal strengths and weaknesses in critical aspects of telephone skills; and pinpoint concrete areas for improvement.
5 Key Takeaways
- Appreciate how telephone etiquette contributes to a positive image for the company;
- Analyze the job needs to be fulfilled at each stage of a telephone conversation;
- Appreciate how focusing on Outcome-First can change their attitude and improve their telephone skills;
- Use active listening and pinpointing techniques to understand the needs of the other party in a phone conversation;
- Design guidelines for handling phone conversations where the other party is angry, passive, talkative or demanding.
American Board of NLP (ABNLP) Master Practitioner and Best-Selling Author: Jacky Lim
A worldwide-recognized NLP trainer and coach, Jacky is a communications expert who helps people communicate with influence. Highly valued for his transformational and results-oriented programs, Jacky has worked with over thousands of individuals in Singapore and the region from various organizations, ranging from schools, SMEs, MNCs, non-profit organizations and government agencies. Jacky has gained wide recognition in Singapore and in the Asian region as one of the most sought-after NLP Master Practitioners. He gained his NLP education from the American Board of NLP, one of the largest and respected NLP boards in the world.
Jacky has also spent many years studying and learning with some of the best NLP Trainers in Singapore, Hong Kong, USA and many other countries. A regular article contributor to The Straits Times, Jacky has been featured twice on air with one of Singapore’s most popular radio stations, 93.8FM. More recently, he has also launched his first book “Increase Your Sales with NLP” which became one of the bestsellers in Singapore’s major Japanese bookstore Kinokuniya.
“If you need a true professional who is not only knowledgeable about what he teaches but also passionate in helping others to bring out the best in themselves, then Jacky will be the one you’re looking for! Having attended Jacky’s NLP course in Singapore, I’d experienced first-hand Jacky’s passion and commitment in wanting to deliver the best he could for all his course attendees. Jacky’s great enthusiasm in NLP easily rubbed off onto everyone who attended his course, and I personally have learnt a lot from him.” – Zach Kong, SEO Consultant for SEO Top One
“NLP has not only given me a better understanding of how our mind works, but broaden and increase my awareness, generosity and accommodation to people and their behaviour around me. NLP has given me a lot of tools and understanding into communication, enhancing my rate of self-improvement.” – Kris Kuah, Financial Advisor and Member of Million Dollar Roundtable
One Day Course “Enhance Your Public Speaking and Communication Skills Using NLP Strategies”
“You are born with only two fears: Fear of falling and fear of loud noise. All the rest is learned.” – Dr. Richard Bandler, Co-Inventor of Neuro-Linguistic Programming
Neuro-linguistic Programming (NLP) is extremely effective when used for influence because it considers both the conscious and sub-conscious decision-making processes as well as the inner neurological motivations of human beings. Throughout this fun and enriching course, learn how you can become a more confident and competent speaker with Mr. Jacky Lim, Certified American Board of NLP (ABNLP) Master Practitioner and Best-Selling Author who will share with you the insider tips and tricks that only professional speakers use. You will also have the opportunity to practise the simple yet powerful NLP techniques used by world champion speakers.
5 Key Takeaways
- Project your credibility as a speaker;
- Uncover simple yet powerful NLP strategies to overcome the fear of public speaking;
- Gain greater confidence in official presentations using the NLP state management;
- Understand the keys to achieving effective influence and inspiration during public speaking;
- Master simple techniques to think on your feet and handle impromptu speaking.
One Day Course “NLP Selling and Influencing Strategies – Creating Ideas that Sell”
“Salespeople are the bloodline of the company – whether big or small.”
This course will allow participants to discover how to achieve sales success using NLP strategies, sell from new perspectives and be a powerful negotiator. Additionally, they will be able to leverage on the foremost human change technology of the 21st century to add an unfair advantage to their ability to sell, persuade and influence; master cutting edge tools to increase confidence and motivation in selling, turn up the trust level and conquer the close; as well as learn the necessary skills to sell to some of your most difficult customers ever, influence with integrity and persuade with power.
5 Key Takeaways
- Improve resourcefulness to sell at will;
- Understand the complex human mental process and overcome buying resistance by building rapport with customers and establish critical buying trust;
- Master powerful persuasive techniques to excel in the sales presentation;
- Learn precision questioning tool for objections handling and increase sales conversion ratio;
- Turn customers into the ultimate referral marketing machine.
For More Information: For more information about the courses above or in–house customised training requests, please contact Ms. Amelia Lim at 6720 3333 or e-mail her at email@example.com.