Sales and Service Excellence Experts
Award Winning Million Dollar Club Sales Guru: Mr John Sih
John Sih is the Principal Training Consultant and CEO of Accent Training Consultants. He is a trained public speaker and an educator of public speaking and interpersonal communication skills. He holds a London College of Music (LCM) Honours qualification in Public Speaking and a Teaching and Performance qualification from Trinity College. He is a certified Master Trainer and Facilitator. As a sales professional, he was a Million Dollar Club member and has achieved the International Quality Award for Excellence (IQA), during his stint in the life and general insurance industry. Since 1996, he has trained sales professionals in different industries, selling different products and services. His Forte in the sales process is closing through consultative selling using the “Empathetic Approach”.
I enjoyed the course very much! The trainer is open, sincere and humble. From the way he spoke, I know he’s very experienced and he walks his talk. As an experienced salesman myself, I was skeptical about the effectiveness of the course when my company enrolled me for it; but I’m glad I came, as I learnt a lot of new stuff. – Sales Manager, Leading Japanese Car Brand
John is a real pro! He’s experienced, knowledgeable, professional and very humorous. Will definitely recommend my colleagues to attend his courses. – Sales Director, American International Assurance
Master the Art of Consultative Selling: The Ultimate Manual for All Sales Professionals and Consultants
True salesmanship is about leaving the customers feeling happy and helped. In consultative selling, the best sales professionals learn about the needs of the customer through a systematic step-by-step questioning technique before leading the prospect to the solution. Just like a doctor, they make careful diagnosis before dispensing the prescription. It’s respectful, friendly, honest, enlightening and done with real care. In this 1 day enlightening and experiential workshop, you will learn revolutionary selling techniques used by some of the world’s most successful sales professionals.
Key Takeaways- Revolutionary Techniques that Open More Relationships and Close More Sales in all Market Conditions
- Establish credibility, trust, and rapport in the sales process and earn respect and trust from your prospects. Selling yourself professionally!
- Revolutionary Selling Principles to help you stand out in the competitive marketplace where buyers are inundated with choices
- Internalise the deceptively simple but highly effective 3-step approach to selling.
- Take control of the customer conversation by asking the right questions to get the right answers every time!
- Powerful Techniques to Ace the Sales Presentation and capture the heart of your clients or customers
Date: 24 Feb 2016 (Wed)
Best Selling Author & Toastmaster Coach: Mr Wekie Tay
Mr. Wekie Tay is an established regional Trainer, a sough-after Public Speaker, a published author as well as a Professional Excellence Consultant. He takes immense interest in the various aspects of human development and the dynamism of its interaction process. He also brings with him over 25 years of experience in conducting numerous talks, training sessions and workshops to more than 100,000 individuals and companies throughout Singapore, USA, Indonesia, Thailand, Brunei, Hong Kong, Macau, Vietnam and other regions.
Wekie is also the co-author of the international book, The DNA of Success Stories: How to Maximize Success in Your Life, together with Jack Zufelt, recipient of The Presidential Medal of Merit by United States President, Jack Canfield, co-creator of The Chicken Soup for the Soul series, Brian Tracy, best-selling author, The 21 Success Secrets of Self-Made Millionaires, and other international success authors. He is also featured as a contributing co-author of the international book, Heart of a Toastmaster, which won the International Book Award.
Dedicated to sharing ideas to Excel Beyond Excellence, Wekie also adds greater value to his participants and associates through his website: wekie.com In addition, Wekie is also featured and interviewed by the media such as The New Paper, LianHe ZaoBao, Sin Ming Daily News, The Straits Times, Radio 95.8FM and 97.2FM and is fluent in Mandarin.
“Wekie is a witty, wise and inspiring trainer. The examples and stories do help a lot. I have learnt a lot about the tools and tactics of negotiation, such as how to start a negotiation process, how to best react to possible situations, how to better communicate with my clients and others.”– Lim Siew Lay, Leader (Payroll and Claims), Center for Shared Services
“The training is interactive, interesting and motivating, able to bring out everyone to participate. Wekie is witty, smart and very outspoken trainer. His use of real life examples to illustrate his points is very useful and handy to today‟s environment.”- Marlene Lee, Regional Sales Representative Olin Asia Pacific
Powerful Business Negotiation: 5 Crucial Conversational Techniques When Stakes Are High
Negotiation is an especially crucial skill in today’s business environment. It is like a game of chess. Each move should be designed to set up not only your next move, but several moves down the line. Effective Negotiation Skills will help in a wide range of contexts such as dealmaking, resolving conflicts, corporate team building, contracts, handling disputes, employee compensation, business acquisitions and sales. A good negotiator would aim towards a ‘win-win’ approach in which both parties walk away with a positive feeling about achieving their goals. In this 1 day workshop, you will learn powerful negotiation techniques that allow you to accomplish this ideal ‘win-win’ situation.
Key Takeaways – Unlock your abilities to get the best deal possible
- Prove ways to handle deadlock situations in sales negotiations and applying counter tactics in different settings
- Define solution to both parties differences that results in both sides feeling satisfied
- Distinguish interests from positions and learn how to identify hidden interests
- Make it safe to talk about almost anything by transforming anger and hurt feelings into powerful dialogue
- Be persuasive, not abrasive by effectively and clearly structuring your negotiation process for high impact result
- Understanding the sales negotiation phases and process and control the negotiation flow, situation and climate
Date: 26 Apr 2016 (Tue)
Serial Entrepreneur & Customer Loyalty Program Expert: Mr Tylus Lim
Mr Tylus Lim has guided companies’ sales teams, SMEs and major corporations in uncovering hidden opportunities and breakthrough ideas that result in significant increase to their bottom line, business revenues and profitability. Tylus is also an entrepreneur and founder of various businesses. He oversees the people and management of his businesses by actively applying productivity and work-optimizing strategies to generate growth and profitability. From that experience, as well as joint-venturing/connecting with a diverse variety of people from different industries, he has identified patterns that can limit or plateau professional and personal growth, as well as patterns that can substantially maximize one’s potential to bring in optimal personal success as well as professional success in one’s career.
Tylus’s extensive list of corporate clientele include Singapore Armed Forces, People’s Association, Rotaract Club of Singapore, SAFRA, Nanyang Polytechnic, Star Cruises, MCYS etc. He also conducts in-house training for corporations, hospitality and service industries, large and small organizations, associations and statutory boards.
“What I like about Tylus’ workshop is that the way he teach is in point form, it’s very systematic compared to other workshops I attended. Most other workshops give you a big picture but they don’t show the step by step how it is done. And for Tylus, he gives you a step by step of how it can be done and it is very practical.” Bellum Tan (CEO Richdad Asia)
“Well worth the time and money, can see the whole course has a lot of heart poured into it. Good value and I rarely say that.” Choon Hock (Sales Consultant, Formor Asia Pacific)
Customer Loyalty Masterclass: Revolutionize Customer Engagement and Drive Business Growth and Profits through Repeat Customers
The most profitable businesses thrive on one fundamental – repeat customers. Getting a customer is important. But what happens after they make a purchase? Do things stop there or do they come back to make another purchase…and continue doing that again and again? Discover the secrets to building the ultimate customer loyalty system that can get your customers to not only repurchase but also refer and recommend your business to others. In this practical and powerful hands-on Masterclass, Serial Entrepreneur and Profit Strategist, Mr Tylus will show you how to create a system that creates ongoing engagement with the customers. You will learn beyond the surface ‘customer satisfaction’ concepts, and gain an in-depth understanding of what psychologically drives customers to stay deeply loyal to a brand or company, and will never want to buy from a competitor or anywhere else. By applying these simple-to-implement strategies, you will experience a massive increase of first-time customers turning into ongoing loyal supporters of your products or services within a short timeframe.
Key Takeaways- Discover the Secret Ingredients of an Awesome Customer Loyalty Program
- Arm you with everything you need to know in order to build a loyalty and engagement program that drives sustainable advantage for your business
- Secrets of getting customers to buy the first time.. and continue to buy the second time.. and the third
- Avoid common and deadly mistakes that cause customers to jump ship and give their business to Your competitors
- Growing the loyalty effect by ‘reigniting’ previous customers who have stopped buying any of your other products or services and encourage them to start making purchases again
- Turning customers into passionate supporters of your products or services (and have them spread the good word about your company to others)
Dates: 9 Mar (Wed) 2016
Customer Service Guru: Ms Florence Yuen
Conducting training is one of the best ways to share years of real life learning and experience with others. Florence Yuen, the trainer has worked in the service and support industry in an MNC for 23 years working in many roles. Her roles included; direct engagement with the customers in a face-to-face manner, on the telephone and on the web & social media space. She has worked as a customer service engineer, a call centre manager, a reseller and retailer trainer and a senior customer service operation manager for the Asia Pacific consumer technology market.
As an individual contributor she has been awarded the best customer support engineer. She has many years of experience in designing customer experience and executing service strategy to improve customer service satisfaction and cost optimization in the Singapore and Asia Pacific environment. She has led in organization redesign and operation changes and had successfully driven several major globalization projects. She has mentored and trained many young workers and several of them are in a lead role, today.Her aspiration to train, share and continue to learn with a larger group of the workforce has inspired her to be a full time trainer. She is an Aventis Certified Professional Trainer. She wants to be part of the next generation workforce development work supporting the continuing education training strategy in Singapore and Asia Pacific.
“Highly relevant course content which has helped me to gain more insights from external stakeholders and organizations.”- Senior Manager, South West Community Development
“Florence is experienced & knowledgeable in her work. Really appreciate her sharing and tips” – Manager, MDA Singapore
Managing Difficult Customers Professionally
People today have short fuse and high expectations. Customer Service officers are bound to encounter some extremely demanding, unreasonable, aggressive situations at work. Let Organizational Coach and Service Leadership Expert, Ms. Florence Yuen provide you with valuable insights on how to overcome these highly stressful and pressurizing situations. In this powerful 1 day Workshop, you’ll learn how to use the right words to turn volatile scenarios into calm and productive encounters.
Key Takeaways- Golden Rules to Handling Difficult Customer Conversations
- Recognize how your own attitudes and actions impact others by applying a cool headed approach to be immuned from intimidation, abuse and anger.
- Learn the 4-steps technique that can be effectively used to countering objections and tense situations.
- Detailed checklist and templates that can be used in each different phase of the interaction with the customers.
- The secret psychological triggers to help people feel deeply heard in a crisis
- Be equipped with the skills needed to communicate professionally, gain respect, enhance relationships and improve service standards.
Date: 17 Feb 2016 (Wed)
For More Information:
For more information about the above workshops or customized in-house training, please kindly contact Ms Grace Zheng @ 6720 3333 | email@example.com