2 Nov 2018 (Fri)
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Effective Performance Management and Appraisal Training

Strike a Balance Between Praise and Constructive Criticism

Course Information
  Date   2 Nov 2018 (Fri)
       
  Venue   100 Orchard Road, Hotel Concorde
       
  Time   9am to 5pm
       
  Fees   $588 (Excluding GST)
Inclusive of 2 coffee breaks, light refreshments and buffet lunch

Contact Ms Grace Zheng 6720 3333
or email:
grace@aventisglobal.edu.sg

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"People who feel good about themselves, produce good results" - Ken Blanchard

Mention ‘appraisal’ and many employees cringe at the thought of what is to come. Most employees view performance appraisal as a fault-finding process that accentuate the areas of their short-coming without showing how they can improve. The appraisal process is also seen as being negative in perspective whereby it gives an opportunity to the appraiser to ‘get-back’ at the employee for stepping out of line. This then demonstrates a performance appraisal as a ‘witch-hunting’ project that ultimately sows the seeds of the demise of the organization. However, all is not lost. Conducting and writing a performance appraisal gives the appraiser the opportunity to build a trusting and productive relationship with their appraisees. As Stephen Covey mentioned: “Always treat your employees exactly as you want them to treat your best customers.”

The Best Words, Phrases, and Techniques for Performance Reviews

Conducting regular and consistent appraisals can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed appraisal can have the reverse effect.

By honing your skills on writing an appraisal using the process of appreciative inquiry and constructive criticism, you can bring the best out in your employees’ performance. An excellent appraisal is one which endorses the positive and creative actions of the employee that allows them to excel further. It also allows the employees to be aware of their shortcoming and make beneficial suggestions on what they could do to strengthen these.

Key Takeaways: How to Build Trusting and Productive Relationship with their Appraisees

In this result-oriented workshop, you will learn how to conduct and write a well-designed appraisal by determining the categories for an annual review and understanding how it affects employee compensation and remarkably improve the overall performance of the employee. By the end of this high impact workshop, participants will be able to:

  • Use direct observation and other resources to make an objective assessment
  • Formally document your evaluation
  • Discuss both achievements and performance gaps
  • Turn negative feedback into a production conversation via the process of constructive criticism
  • Set challenging but achievable goals
  • Make feedback and follow-up an ongoing part of your job as an appraiser
Workshop Outline: What Would be Covered in this Popular and Result Oriented Workshop

Understand the basics of performance appraisal

  • What a performance appraisal entails and why it is important to an organization?
  • What goes into a performance appraisal process?
  • How to get your employees involved in the appraisal process?

Gathering information

  • Formulate and track employee progress
  • Request and analyse an employee self-appraisal
  • Solicit 360-degree feedback
  • Collect and collate additional resources

Evaluating Performance

  • Assess results objectively
  • Recognizing and endorsing your role in the employee’s performance
  • Document your impressions

Conducting the Meeting

  • Prepare for the appraisal meeting
  • Set the right tone and ambience
  • Discuss and examine employee performance

Establishing a Way Forward

  • Demonstrate the process of setting goals for your employee
  • Design a development plan for execution of goals and timeline
  • Monitor progress and follow up
  • Evaluate your approach and adjust

Handling Challenging Topics

  • Responding to a pay raise request
  • Discussing a promotion
  • Addressing unacceptable performance
Meet the Industry Expert: Ms Sandra Daniel

Sandra Daniel is an ACTA-Certified trainer and holds a Master in Science (Training and Development) from University of Leicester. She is a dynamic and entertaining trainer/speaker in areas of communication strategies, leadership management as well as personal and organization productivity.

As a corporate trainer, she has been guiding various statutory boards, government-based organizations and private business enterprises in recognizing opportunities to function proficiently in competitive environments. Some of her workshops and public seminars include clients from diverse industries namely Citibank, Supreme Court, Neptune Orient Lines Ltd, National University Hospital, Singapore Police Force, Quantum Automation, OCBC, Singapore Tourism Board, Ministry of Home Affairs, Ministry of Finance, Singapore General Hospital, HDB, Intellectual Property of Singapore, LTA, Singapore Medical Council, CPF, Hilton Hotel and Ministry of Manpower.

Apart from being a corporate trainer, Sandra is an adjunct lecturer with SIT, University of Liverpool, NTU and SUSS. She designs, develops and lectures topics on Leadership, Creative and Critical Thinking, Communication Skills, Creative Thinking in Problem Solving and Decision Making and Research Methodologies.

A managing partner of Lateral Solutions Consultancy, Sandra provides a platform for industries to operate within various effective frameworks that integrate growth and success. Her real-world experiences with these clients place her in a better strategic position as a corporate trainer as she stays current on issues to cultivate specific skills and knowledge related to promoting employee development.

Sandra regularly contributes articles on management, leadership, communication skills and effective learning strategies to Straits Times Recruit.

To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing and Extremely Busy People's Guide to Read Faster and Memorize Better and Think Clearer.

Don't Miss It - Register Today!

Please contact Ms Grace Zheng(65) 6720 3333 or
email: grace@aventisglobal.edu.sg

Date 2 Nov 2018 (Fri)
Venue Hotel Concorde, Orchard Road
Time 9.00am to 5.00pm
Fee $588 (Excluding GST)
Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Enquiries Please contact Ms Grace Zheng(65) 6720 3333 or
email: grace@aventisglobal.edu.sg

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