12 Oct 2018 (Fri)
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Emotional Intelligence: Different Strokes for Different Folks

Keys to High Performance in the Workplace

Course Information
  Date   12 Oct 2018 (Fri)
       
  Venue   100 Orchard Road, Hotel Concorde
       
  Time   9am to 5pm
       
  Fees   $588
Inclusive of 2 coffee breaks, light refreshments and buffet lunch

Contact Rina 6720 3333
or email:
training@aventisglobal.com

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Emotional Intelligence- Another kind of Smart

Emotional intelligence is crucial in workplace peformance. People with high levels of emotional intelligence are able to foster stronger relationships, have greater career success and more effective leadership skills. The birth of the term ‘Emotional Intelligence’ served as a missing link in the shocking finding that people with average IQ perform better than those with higher IQs 70% of the time. In this workshop, you will learn how to raise your emotional intelligence and communicate effectively with everyone and anyone.

Different Strokes for Different Folks

We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people.

You will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!

Key Takeaways - Learn Tangible skills to Connect, Engage and influence as a manager and leader.

This workshop delivers a step-by-step program for increasing your EQ through

Relationship Building

  • Using EQ to interact positively with your colleagues and subordinates; and clients.
  • Identifying, discerning and escalating people’s needs.
  • Maintaining ongoing relationships.
  • Reading people by identifying one’s perception, values and belief system.

Discovering People Communication Tendencies

  • Personality development—nature or nurture?
  • Understanding the 4 communication styles.
  • How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.
  • How to leverage on one’s strengths and work on his/her weaknesses.
  • Understanding the differences between behaviour and intentions-Customising communication style to different profile types.

Using the DISC to promote team cohesiveness and buddy systems.

  • Improve participants’ performance levels.
  • Reduce stress levels among colleagues.
  • Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
  • Master the art of objection handling and work towards a resolution.
Who Should Attend?

This course is designed for every working professional who yearns to understand where their internal and external customers are coming from.

Meet the Trainer: Ms Caroline Dawson

Ms Caroline Dawson has more than 10 years of invaluable experience in teaching business, environmental and technical communication and 12 years in the field of journalism and publishing.

Caroline’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication skills in the work force. She has also conceptualized, produced and delivered courses such as written and oral presentation skills, communication relationship management, business communication, customer service, teambuilding and administered psychometric profiles, among others. Her experience in working with public and private sector training has become one of her training strengths. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology.

Caroline is also Advisor to the SMGM Foundation, India and Member of the Business and Professional Women’s Association (S) 3rd Chapter and Society of Singapore Writers.

Don't Miss It - Register Today!

Please contact Rina (65) 6720 3333 or
email: training@aventisglobal.com

Date 12 Oct 2018 (Fri)
Venue Hotel Concorde, Orchard Road
Time 9.00am to 5.00pm
Fee $588
Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Enquiries Please contact Rina (65) 6720 3333 or
email: training@aventisglobal.com

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