Essential Managerial Skills
There is one certainty in any organisation : change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics – managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (eg,. in a project). The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.
- Understand the role of leadership & management
- Improve overall performance
- Be more confident in practising management & leadership
- Motivate People in a practical manner
- Upgrade communication skills
- Increase problem solving Skills
- Prioritize and achieve better overall results
Personal and Organisational Effectiveness Master Trainer: Andrew Cheah
Andrew Cheah has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioural change and leadership. Andrew has trained clients from diverse industries such as in banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.
Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist in New York.
MODULE 1: Introduction to Managerial Skills
1.1 What is a manager and why is it so crucial?
1.2 How does a manager focus on the ‘Big Picture’
1.3 Focusing on the Day-to-Day
1.4 Theme of an Essential Manager
MODULE 2: Enhancing Communication Effectiveness
2.1 Dream of a King
2.2 The Window of Opportunities & Pitfalls
2.3 Giving Directions & Instructions
2.4 Feedback Skills
MODULE 3: Managing Behaviours
3.1 What do people want?
3.2 Motivation & Behavioural Management
3.3 Applying Motivation in Scenarios
3.4 If all things fail, confront
MODULE 4: Problem Solving Approach
4.1 Are you superstitious?
4.2 Repetitive Problems, Cause & Effect, and Fish Bone
4.3 The Solution Stage
MODULE 5: Prioritization Skills
5.1 Why do so many people appear to be experts in urgent situations?
5.2 Time Matrix
5.3 Applying Time Management