Understanding KPI & Incorporating KPI into Performance Appraisal System

Course Information

Start DateAnytime
End Date1 Month Access
ModeSelf-Paced E-Learning
Fee$300 (Excluding GST), Inclusive of e-certificate, e-materials
Contact6720 3333 (Ms Rosh) training.aventis@gmail.com
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Understanding KPI & Incorporating KPI into Performance Appraisal System

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, with the consequence of “busy bees without collecting any honey”. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up rewarding the bad and reprimanding the good.

This session aims to gel the understanding of KPI and incorporate it into the performance appraisal system, making the latter fair, objective, and transparent.

Trainer- Mr Andrew Cheah


Andrew has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioural change and leadership. He has trained clients from diverse industries such as in banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam.

In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir. He has also been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Course Content - 240 minutes of comprehensive multimedia content

Understanding Key Performance Indicator

  • Introduction to Performance Management and Key Performance Indicators
  • KPI, Behaviour, and Incentives: How are these related?
  • Reasons why Key Performance Indicators are necessary 

The Parkinson Principle: How to set the correct target?

  • What is the Parkinson Principle?
  • The Relationship between Parkinson Principle and Target Setting 
  • Parkinson, Key Performance Indicators, and Performance Management: What’s the Link? 

Putting it all together: Organizational Alignment

  • Vision and Execution 
  • Good Vision Cascading 
  • Aligning Vision and Performance for Organizational, Departmental, and Different Levels 
  • Peter’s Principle: The Case for Job Promotion 

Crafting a Great Performance Appraisal System

  • Performance Appraisal: An Unwelcomed Event? 
  • Common issues faced when conducting an appraisal 
  • Learning from the mistakes in a poor appraisal system 
  • How to fix a broken appraisal system 


  • Holistic Takeaway from what we’ve learned