ITIL® V3 Foundation

Course Information

Start DateAnytime
End Date1 Year Access
ModeSelf-Paced E-Learning
Fee$499 (excluding GST)
Contact6720 3333 (Ms Rina)
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LIVE Stream

In Partnership with Simplilearn

This is an ONLINE course. Participants are able to access to the online course upon completion of registration.

Once activated, the licenses will be valid for ONE YEAR from the date of activation.

Course include 24 hours of learning.

Course Overview

Simplilearn’s ITIL® V3 Foundation training is designed to ensure that you succeed in the ITIL® V3 certification exam in your first attempt. The training focuses on the key elements, concepts, terminologies associated with ITIL service lifecycle management, ITIL lifecycle phase interactions, ITSM processes, and service management best practices.


This training is primarily intended for IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management. Also, this ITIL certification course is suited for IT managers, operation managers, database administrators, quality analysts, process owners, service delivery professionals, and system administrators.


There are no prerequisites for taking this ITIL Foundation training course. As an entry-level course, it is suitable for anyone looking to understand IT service management.

Course Content

Getting Started with ITIL® Foundation

1.1 – Introduction to Service Management

1.2 – Service Management Lifecycle

1.3 – Quiz

2.1 – Introduction to Service Strategy

2.2 – Service Strategy Concepts

2.3 – Service Strategy Processes

2.4 – Quiz

3.1 – Introduction to Service Design

3.2 – Key Concepts in Service Design

3.3 – Service Design Processes

3.4 – Quiz

4.1 – Introduction to Service Transition

4.2 – Service Transition Processes

4.3 – Quiz

5.1 – Introduction to Service Operations

5.2 – Service Operations Processes

5.3 – Functions

5.4 – Quiz

6.1 – Introduction to Continual Service Improvement

6.2 – Key Principles and Models

6.3 – Quiz

07 – Assessment

Final Words

Tips and Tricks