ITIL® Intermediate SD (Service Design)

Course Information

Start DateAnytime
End Date1 Year Access
ModeSelf-Paced E-Learning
Fee$799 (excluding GST)
Contact6720 3333 (Ms Rina)
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LIVE Stream

In Partnership with Simplilearn

This is an ONLINE course. Participants are able to access to the online course upon completion of registration.

Once activated, the licenses will be valid for ONE YEAR from the date of activation.

Course include 12.5 hours of learning.

Course Overview

The ITIL Service Design qualification validates an IT professional’s ability to frame consistent Service Design practices to better align IT with business and user needs. This course will teach you to organize, implement, and improve Service Design in IT environments, preparing you for the ITIL Expert and Master’s levels of the ITIL framework.


ITIL Intermediate SD certification is beneficial for professionals like Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers. It is also well suited for ITSM trainers, ITIL Foundation certified individuals and professionals who require an in-depth understanding of the ITIL Service Design stage.


The ITIL Intermediate Service Design exam can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Design qualification, candidates need to have a minimum of 21 hours of instruction with an accredited training organization and an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable. Candidates should spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam

Course Content

Learning Unit 00 – Introductory lesson

Learning Unit 01 – Introduction to Service Design

Learning Unit 02 – Service Design Principles

Learning Unit 03 – Service Design Processes

Learning Unit 04 – Service Design Technology related activities

Learning Unit 05 – Organizing for Service Design

Learning Unit 06 – Technology Considerations

Learning Unit 07 – Implementation and Improvement of Service Design

Learning Unit 08 – Challenges, Critical Success factors and Risks

Learning Unit 09 – Summary and Directed studies