Introduction In the workplace, your writing speaks volume about you. Whether you are crafting a three-line message or a 300-page report, you need to write in a polished, professional way regardless of your profession or position within the company. When you are...
Getting Your Response Right the First time, Everytime In today’s fast paced working enviornment, we are constantly challenged and put under pressure to think on our feet. Regardless of your roles and responsbilities, the ability to think quickly and give a clear and...
Introduction Whether you are communicating with internal or external clients through emails or reports, your receivers must clearly understand your intended message. In all businesses, good communication is one of the most important skills that you can have. And you...
Learn How to Build an Environment of Success for Everyone Have you ever explained something clearly, yet your team do not seem to understand you? Have you wonder why the same information are often interpreted differently by different colleagues?If you are leading a...
Fact: There is No Perfect World. Mistakes Do Happen Despite our best effort to deliver quality customer services, things do go wrong, and customers do complain. It’s a fact of life that we must accept and anticipate. When something goes wrong, customers would expect...
