Course Information

Start Date 16 Nov 2018, Friday
End Date 16 Nov 2018, Friday
Time 09:00 am to 05:00 pm
Venue 100 Orchard Road, Concorde Hotel Singapore
Fee $588 (Excluding GST) Inclusive of hotel buffet lunch, light refreshments and course materials
Contact 6720 3333 (Ms Rina) training@aventisglobal.com
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16
Nov 2018

Workplace Counselling and Grievance Handling Workshop

Your Challenge: Handling Employee Grievances and Poor Performance in an Increasing Stressful World

Handling Employee’s Grievances and Poor Performance can be a very challenging problem.  In the concrete jungle where everyone is fighting to be in the top of the food chain, stress is inevitable in all organizations. Different forms of stress such as the pressures to succeed, workplace conflicts among colleagues and bosses, and personal problems can become overbearing for some individuals. Decreased workplace productivity, impaired concentration, poor judgement and worsened relationships with co-workers, clients and bosses might occur if these stress is not well-managed with counselling and proper grievance channels.

Your Solution: Survival Guide to Managing All Kinds of Employee

In this high impact comprehensive workshop, you will walk away with actionable insights on how you can handle employee grievances and poor performers. You will be equipped with tested and proven techniques on how to drive under-performing staffs for improved results and further enhance the performance of high performing employees.

Key Takeaways – Essential Tips to Improve Organizational Performance

From this 1 day ground breaking workshop, you will be leave with critical skills in enhancing workplace morale, productivity and employee engagement. You will learn:

  • Practical Ways to conduct proper employee counselling and the key elements in an effective grievance handling process.
  • Critical Steps to manage and coach underperforming employees – how to set expectations and motivate them
  • Breakthrough Techniques to Motivate High Performance Teams to Even Better Performance
  • Effective Ways to Develop Positive Workplace Culture and Mitigate Grievances
  • Essential Tips to handle and manage employees of all shapes and sizes including the ‘problem’ employees
  • How to identify the different types of counselling techniques and apply the most appropriate techniques for each individual
  • High Impact Speaking and Active Listening Skills to motivate, counsel and engage employees
  • Useful Guide to Retaining Effective Employees and Talents and Reduce Attrition Rates
Don’t Just Hear it from Us!

“Dr. Fong is lively and knowledgeable, and tailored examples to the profile of the class” Ms Hatsuee Foo, Assistant Commander, Singapore Prison Service

“Chris is entertaining and able to convey the tools and how these are applied in the workplace” Ms Carol Tan, Deputy Director, MOH

“I like Chris’ style of teaching. He made the whole class feel at the ease and I found everyone so relaxed, responsive and interactive. Thank you for coaching us.”  Ms Tan, Procurement Executive, Blue Star System

Target Audience

Human Resource Managers and Executives

  • All levels of management
  • Managers
  • Team Leaders
  • Executives
Organisational Psychologist - Dr Christopher Fong

Dr Christopher Fong is a prolific leader. Previously an international multi award winning orchestra conductor before embarking on a second career in psychological studies. As a Leadership Consultant, Christopher brings leadership from the concert hall to the boardroom with an impressive and successful track record of personal and professional achievements. Chris has an extensive speaking career, travelling the world lecturing to organizations on organisational change and development.

He has a strong passion to grow and work with young, dynamic and entrepreneurial leaders from SMEs to large MNCs. A strong advocate of work life integration, he continues to pursue his passion by accepting international and local invitations to conduct symphony orchestras and conduct leadership programs with them.

Approach and Style: A gifted and popular trainer, Christopher is known to his audience as a radical, philosophical speaker. Taking a flexible approach Christopher’s sensitivity and comfortable personality helps him adapts his style to difference audience needs. His soon to be published books “FACTs of LIFE” and “F.A.S.T. FORWARD” will provide a clear and systematic perspective to problem solution and epitomizes his philosophy of choosing to live life to its fullest