10
Sep 2020

SMILE© Workplace Partnering Skills: How to Work Effectively with Different Types of Supervisors and Bosses (LIVE Stream)

Course Information

Start Date10 Sep 2020, Thursday
End Date10 Sep 2020, Thursday
Time09:30 am to 04:30 pm
VenueOnline LIVE Stream via Zoom
Fee$600 (Excluding GST) Inclusive of e-materials and e-certificate
Contact6720 3333 (Ms Rina) training.aventis@gmail.com
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LIVE Stream

INTRODUCTION

A Step-by-Step Program to Strengthen Your Most Important Relationship at Work

People Don’t Quit Jobs, They Quit Bosses

People Don’t Quit Jobs, They Quit Bosses!

Hence it’s important that you learn the critical skills needed to develop highly effective working relationships with your peers, managers and supervisors. It’s also essential for your mental well-being and your career progression. Job satisfaction and productivity are to a great extent affected by their relationships with their bosses. A robust working relationship with your boss can help to realize your potential and enhance your contributions to the organization. Build a partnership with your boss – start by understanding yourself and your boss better and knowing how best you can manage the interactions between both of you.

Learn how to develop a Productive and effective Partnership

Success and satisfaction at work requires strong and respectful hierarchical relationships. On average, most people spent more time and energy reporting to people above them than having people report to them.  You will also need essential skills to create a productive and effective partnership with your colleagues, seniors and managers. Through relatable discussions and engaging role plays, you will be exposed to useful tips and effective techniques on how to foster stronger working relationships for good communication, collaboration and cooperation

1 Day SMILE Interpersonal Communication Skills Workshop with by Coach, Ms Maxine Teo

In this 1-Day Workshop, you will develop a deeper understanding of the cooperation and collaboration between people at different levels of power. You will learn simple and powerful strategies to enhance and strengthen your working relationship with your boss. With the interactive exercises and hands-on practice with professional feedback, you will enjoy a better relationship not only with your boss, also with anyone you work with.

Key Takeaways
  1. Identify factors that influence your relationship with your supervisors and boss.
  2. Recognise behavioural styles of self and your boss.
  3. Develop personal accountability, problem solving & conflict management skills
  4. Develop and maintain an effective working relationship with your boss.
  5. Learn how to set expectations and establish clear and concise communication with your boss
  6. Build true, lasting connections by developing your self-awareness and become more adaptable
Methodology

30% of workshop:

  • Concepts and theory sharing
  • Best practices sharing from trainer
  • Video learning
  • Online quizzes

 

70% of workshop:

  • Hands-on learning through role plays with observations, review and feedback
  • Small group discussions and presentations
  • Open discussions
  • Experiential learning activities
Who Should Attend?

This workshop is highly relevant for ambitious executives, professionals and senior officers seeking to improve their working relationship with their supervisors and bosses.

Raving Testimonials

“The trainer is so energetic and positive. She makes the learning points relatable and easy to remember and applicable to work. The points are relevant and can be easily applied to work.”

Rachel Ton, Personal Assistant at MHA

 

“Maxine has energy levels unmatched in anyone else. She has managed to bring across concepts and principles through effective ways and vivid examples. Bravo!”

Rebekah Lim, Executive at SUSS

 

“Maxine is experience, knowledgeable and very engaging. The course is fun and definitely there is something to take back at the end of the course”

Yasmine Cheong, Personal Assistant at MHA

 

“Nothing negative about her. She is the most positive person i ever met and i love her vibes. Course is very effective. Can even relate to personal life.”

Azy, Secretary at ARTC

 

“Maxine is 1 of the best trainers. Thoroughly enjoyed the 1 day class. Will definitely recommend her course  to friends and colleagues.”

Jasmine Koh, Secretary at Energy Market Authority

 

“Very very fun and lively.. For the first time I attend courses, I did not yawn!!! Maxine is THE lecturer to look for #love.”

Norasikin, Officer at NEA

 

“Trainer is filled with energy from the start til the end. Thank you for the positive life experience. I would definitely recommend this course!” 

Faiqah, Senior Administrative Assistant at CapitaLand Retail Management Pte Ltd

Meet the Industry Expert: Ms Maxine Teo

Maxine is a tri-lingual speaker, corporate facilitator and coach with a passion for colorfully impacting lives™ over 20 years of working with diverse teams across Asia. One of the most prolific speakers in Asia having successfully delivered keynotes on wealth management, retirement planning, peak performance and sales excellence to audiences in 30 over cities around the world.

Maxine has a knack of turning complicated concepts into practical and highly engaging learning applications. Maxine is fluent in spoken and written English, Mandarin and Cantonese and she delivers her messages in the three languages seamlessly to help her audiences achieve their highest level of understanding.

Coming from a decade of working in the financial services industry as a financial advisor and banker, Maxine shares her experience and knowledge in Relationship Management topics like Advisory Sales (B2B & B2C), Impactful presentation, Business Etiquette, Networking Skills, Negotiation Skills, Effective Communication, Client Service Excellence, Client Book Management, Cross-Cultural Awareness, Business Presentation Skills, and Time and Stress Management for better productivity. The skills she imparts are especially applicable to service and relationship-based industries like finance and banking, insurance and real estate.

Over the years, Maxine has received multiple awards from various international training institutions in recognition for her excellent work delivered to their corporate clients. She is also a frequent guest on Channel News Asia Radio 938, Money Mind show, to share on her experience and expertise on topics related to client and stakeholder engagement. What sets Maxine apart from most trainers in the industry is her ability to connect with her audiences instantly with her authenticity and personal energetic style!

 

Industry Expertise

  • Financial services – Insurance, retail banking, wealth management, private banking
  • Pharmaceutical
  • Hospitality
  • Media & event management
  • Retail & Fast-moving consumer goods
  • Engineering

 

Education and Professional Qualification

  • Bachelors Degree with Merit, National University of Singapore
  • True Colors Personality Profiling – Accredited Facilitator – True Colors USA
  • Belbin Team Profiling – Accredited Trainer – Belbin UK
  • Professional Diploma in Training and Development – STADA Singapore
  • Professional Certificate in Designing and Facilitating Experiential Learning – STADA Singapore
  • Better Buyer Relationships – Sales Training Solutions Accredited Facilitator – IOWEU Hong Kong
Workshop Outline

Awareness and reflection

  • Gain awareness through an experiential learning activity
  • Reflect on your current working relationship with your boss: what is working well, what needs to improve
  • Open discussion on best practices
  • S.M.I.L.E Framework

 

Tool 1: Speed profile

  • Learn how to quickly profile the behavioural styles of yourself and your boss
  • Use the True Colors© Psychometric Tool to understand yours and your boss’ motivators and stressors
  • Know how to adapt your communication and working style to better partner your boss at work
  • Personal reflection, profiling exercise, video learning, team discussion and role plays

 

Tool 2: Manage

  • Manage your boss’ expectations effectively
  • Learn the Assertive Grid: difference between being passive, suicidal, aggressive and assertive
  • Know how to manage conflicts and difficult situations with your boss
  • Be equipped with the PAUSE strategy to turn a “No” into a “Yes”
  • Personal reflection, video learning, team discussion and role plays

 

Tool 3: Influence

    • Identify your own influencing style through an experiential learning activity:
    • Learn how to flex your influencing style to influence your boss effectively others using “pull vs. pull” techniques
    • Leverage the power of influence to gain buy-in and collaboration with your boss
    • Personal reflection, video learning, team discussion and role plays

 

Tool 4: Listen

    • Be aware of your listening style through an experiential learning activity
    • Understand the difference between active vs. passive listening
    • Know how to pick up non-verbal cues and understand your boss’ innermost thoughts
    • Learn how to paraphrase and recap to ensure understanding and alignment
    • Realize the danger of making assumptions
    • Personal reflection, video learning, team discussion and role plays
    •  

 

Tool 4: Engage

  • Be aware of your questioning skills through an experiential learning activity:
  • Engage your boss by asking questions effectively to find out his/her real needs and requirements
  • Know the art of probing to get to the heart of the issue quickly
  • Learn the advanced LEARN Questioning Loop to unearth deeply hidden issues
  • Personal reflection, video learning, team discussion and role plays

 

Closing circle

  • Recap and reflect on learning
  • Personal Action Planning (PAP) for personal commitment to improvement

 

Evaluation and certificate presentation

  • Evaluate the workshop