Managing Difficult Customers Professionally


Course Information

Status Confirmed
Start Date 21 Dec 2022, Wed
Start Date
End Date21 Dec 2022, Wed
Time9.00am to 5.00pm
Mode
FeeSGD 588.00 (excluding GST)
Contact Rina | 6720 3333 | training.aventis@gmail.com
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  • Overview

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Your Challenge: How to Win on the Customer Service Battleground

Managing difficult customers is no easy feat! How do you stay cool in heated situations? Learn how to gain respect, enhance relationships with your customers, and improve service standards. Turn that frown into a smile on your customer’s face!

In every business, we are bound to encounter irate, demanding and unreasonable customers. Challenging customer situations demand more than good intentions and the right attitude.

When faced with such issues, many customer service representatives would choose the easy path to sweep things under the rug thinking that it is OK to lose ONE unhappy customer. However, what if that ONE unhappy customer tells people about his negative experience. Especially with Social Media today, a dissatisfied customer can easily step up onto the Social Media Soapbox and before you know it, his side of the story would start spreading like wildfire.

Keeping Your Customers in a Win-Win Perspective.

No one wants to walk into a warzone and face the sharp rentless tongue lashing of aggressive customers. However, working with dissatisfied customers and solving their problems can rebuild their trust in your company and make them your allies.

Our Solution: The Ultimate Customer Service Survival Weapon that all Customer Service Departments Must Have

In this 1 day High Impact Workshop, Organizational Coach and Service Leadership Expert, Ms Maxine Teo, would teach you how to become an elite bomb squad officer and defuse the ticking time bomb before it explodes. In this power-packed course, you will learn strategies to help you further improve your communication and conflict management skills. This will immediately boost your confidence to manage any difficult situations and people at work and in life.

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