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Dec 2020

ICDL Online Essential (Web & Outlook)

Course Information

Start Date7 Dec 2020, Monday
End Date8 Dec 2020, Tuesday
Time09:00 am to 06:00 pm
VenueTo be advised
Fee$360 (Excluding GST)
Contact6720 3333 (Ms Rina) training.aventis@gmail.com
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LIVE Stream

Course Schedule

07 & 08 Dec 2020

10 & 11 Dec 2020

05 & 12 Dec 2020



Fees and Grants

$385.20 per participant (Inc. GST)

SMEs Company Sponsored Singaporean/PR only: $61.20 (Inc. GST).

SDF subsidy: WSQ Courses. For more information on SDF, please refer to www.skillsconnect.gov.sg > Funding Mechanism.

Applicants may use SkillsFuture Credit for this course. Click here to register


Have you always wanted to use your computer to serve the web and collaborate with others on work and passion projects but feel unsure about how to proceed? The internet has come a long way since the World Wide Web was made available to the general public three decades ago in August 1991. The landscape has changed considerably, with multiple browsers such as Google Chrome, Safari, Mozilla Fox and Internet Explorer, while Google dominates the search engine market. It is normal for baby boomers or Gen Xers among us, who are not digital natives and have not attended formal IT-related training, such as our 16hrs – ICDL Online Essential (Web & Outlook) course, to experience anxiety when required to use the internet to collaborate online with colleagues, friends and even fellow family members.

With the recent social distancing guidelines brought about by the pandemic leading to business networking sessions, informal work meet-ups, conferences, trade shows and exhibitions being done virtually, there is no better time than now to kickstart your online journey to get confident with using the internet. Being able to leverage on the internet for research and collaboration will allow you to unlock a whole new world of possibilities with higher quality work output and flexible work arrangements.

Imagine yourself browsing the internet with multiple tabs to triangulate ideas, bookmarking all your favourite pages for easy retrieval, communicating with your collaborators on private online communities, downloading files from your online collaborators to work on, blocking unnecessary pop-ups that interferes with your browsing experience, serving sites that are secure to ensure data security, sending and receiving emails with downloadable attachments with ease, organizing your emails to reduce clutter, and scheduling appointments with an online calendar so that you can update and review your calendar anytime as long as you have a WiFi connection. With some training and practice, you can also navigate the web and collaborate online with ease, just like a typical Millennial!

Course Objectives

In this 16-hrs ICDL Online Essential (Windows) course, you will be given step-by-step guidance to execute the above mentioned tasks so that you can serve the web and collaborate online with confidence. The possibilities are endless when you can cast aside your doubts and fears to embrace the digital age.

Key Takeaways

At the end of this 2-days course, you will be able to:

  1. Use your web browser and manage browser settings to create a pleasant online experience for yourself
  2. Search effectively for online information and critically evaluate web content.
  3. Adhere to copyright and data protection measures for stress free browsing.
  4. Form online communities and communicate effectively online via email.
  5. Send, receive e-mails and manage email settings.
  6. Use calendars to schedule both online and offline appointments.

Participants can also consider attending the ICDL Online Collaboration (Cloud Computing and Google Apps) course and ICDL Secure Use of IT (IT Security) course to discover more collaboration tools and enhance their understanding on how to collaborate safely and securely online.

Course Outline

Getting Started

  • Understand and Connecting to the Internet
  • Web Browsing Concepts
  • Understand the Structure of a Web Address
  • Browsing
  • Using Available Help Functions
  • Display, Hide Built-in Toolbars, Restore, Minimise the Ribbon


  • The Address Bar
  • Navigation Buttons
  • New Tabs and Tabbed Browsing
  • Bookmarks, Deleting a Bookmark and Show Bookmarks/Favourites
  • Creating and Deleting a Bookmark Folder
  • Browsing History

Searching the Web

  • Search Engines and Advanced Search
  • Search a Web-Based Encyclopaedia, Dictionary
  • Critical Evaluation

Web Page Interaction

  • Downloading Files
  • Copy Text, Image, URL to Another Location Like: Document, E-mail
  • Preview, Print A Web Page, Selection From A Web Page
  • Complete, Submit, Reset a Web Based Form
  • Use A Web Tool To Translate A Web Page, Text

Settings & Security

  • Home Page Settings
  • Blocking Pop-Ups
  • Cookies
  • Security and Safety
  • Encryption
  • Secure Websites
  • Controlling Internet Use
  • Copyright and Intellectual Property
  • Data Protection


  • Communicating Online and Online Communities
  • Publish and Share Online Content
  • Good Online Communication Practice
  • Privacy and Security

Getting Started (E-Mail)

  • What is E-Mail
  • E-Mail Address and E-Mail Structure
  • E-Mail Attachments
  • Fraudulent and Unsolicited E-Mail
  • Phishing E-Mails

Sending E-Mail

  • Access an E-Mail Account
  • Using the Outlook Interface
  • Using and Customising the Navigation Bar
  • Using Microsoft Outlook Help and Folder Pane
  • Create an E-Mail
  • Performing a Manual Send/Receive
  • Opening An E-Mail Message
  • Replying and Forwarding a Message
  • Changing the Read Status of a Message
  • Flagging a Message
  • Printing from the Message Window

Working with E-Mail Components

  • Attaching a File to a Message
  • Opening and Saving a File Attachment
  • Creating and Inserting a Signature
  • Using the Out of Office
  • Creating a Contact Group, Using a Contract Group to Create Message and Deleting a Contract

Organising E-Mails

  • Arranging, Grouping and Sorting Messages
  • Working with Customs Views
  • Using Search
  • Creating a New Folder
  • Moving a Message to a Different Folder
  • Emptying the Deleted Items Folder and Recovering Deleted Items
  • Using the Junk E-Mail Folder

Using Calendar

  • Using the Calendar Pane
  • Navigating the Calendar
  • Scheduling a New Appointment and a Resource for a Meeting
  • Accepting/Declining Meeting Requests
  • Proposing a New Meeting Time
  • Updating and Cancelling a Meeting

Who Should Attend

During the ICDL Online Essential (Web & Outlook) course, participants will be able to understand the main concepts related to web browsing and secure online collaboration. For instance, participants will learn how to keep their personal information private, avoid phishing scams and to use their email effectively.

User: Suitable for interested participants who would like to pick up skills on web browsing, effective information search, online communication, and E-Mail.

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