Agile Thinking: Work Faster, Think Clearer and Improve your Business Agility to Meet Customers Changing Demands

Agile Thinking: Work Faster, Think Clearer and Improve Your Business Agility to Meet Customers Changing Demands


Course Information

Start Date 17 Oct 2022, Mon
Start Date
End Date17 Oct 2022, Mon
Time9.30am to 4.30pm
Mode
FeeSGD 635.00 (excluding GST)
Contact Chye Fen | 6720 3333 | training.aventis@gmail.com
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  • Course Outline

“When you have two coffee shops right next to each other, and each sells the exact same coffee at the exact same price, service design is what makes you walk into one and not the other.” - Marc Stickdorn

Research has shown that unhappy customers talk about negative experiences for an average of 18 months. Once a customer has a negative experience, it will take 12 positive experiences to make up for it. 

Customers nowadays have access to more information and are likely to turn to competitors if their immediate and long-term needs are not met with professionalism and commitment. Further the 21st Century customers are more demanding and have a lesser tolerance level to services provided. Customers are now spontaneous in complaining and expecting a higher level of service excellence that may expect of you to challenge existing guidelines in satisfying to their request. These types of customers are classified stereotypically as the ‘difficult customers’

Organizations that address the unspoken needs of customers by being agile are the ones that survive the longest.

The key to match the unspoken needs of customers is to practice Business Agility. The more adept an organization is in mapping a customer’s journey the more they can appreciate the ‘pain-points’ of the customer. By doing so, organizations can strategically work towards humanizing their customer relationship with satisfying the unspoken needs and developing a sensational customer experience. 

In this course, you will train you to become a competent agilest and keep your customers excited with your products and services in a competitive market environment.  

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