28
Apr 2020

2 Day Effective Business Writing for Busy Executives and Managers

Course Information

Start Date28 Apr 2020, Tuesday
End Date29 Apr 2020, Wednesday
Time09:00 am - 05:00 pm
Venue100 Orchard Road, Concorde Hotel Singapore
Fee$988 (Excluding GST) Inclusive of buffet lunch, light refreshments and course materials
Contact6720 3333 (Ms Chye Fen) chyefen@asm.edu.sg
Register Now
Get Group Quote
Download Directory

Course Schedule

28 & 29 Apr 2020 NEW

8 & 9 Jul 2020

28 & 29 Oct 2020

(Click on the dates above to register online)

INTRODUCTION

Improve your writing skills to write emails and business reports professionally.

Introduction

Whether you are communicating with internal or external clients through emails or reports, your receivers must clearly understand your intended message. In all businesses, good communication is one of the most important skills that you can have. And you need excellent writing abilities to clearly convey ideas. How well you communicate could even have an effect on the jobs you are offered. In order to be seen as a professional communicator, you must be able to write effective emails, memos, and letters.

Learn Best Practices And Approaches To Writing Effective Business Documents

Learn best practices and approaches to writing effective business letters, emails, and reports. In this highly interactive course, you will learn strategies and techniques to write more clearly and succinctly. You will improve in your usage of the right words and tone to communicate with different readers. In addition, you will gain critical skills to communicate more effectively with your customers, stakeholders and senior management. Importantly, this course will address some common mistakes made in business grammar so that you can increase the professionalism of your business communication.

Course Objectives

Participants can expect to gain practical tips and techniques for enhancing their email and report writing skills in order to achieve the results they want.

The objectives are:

  • To identify and correct common language errors
  • To consider and address the readers’ needs in emails and reports
  • To be able to organize and structure different types of messages more effectively
  • To use words and phrases that project a positive image and tone
  • To put into practice the key skills covered
Key Takeaway

Using practical tips, let communication Coach, Ms Emma Jones guide you to

  • Write clearly, correctly, and concisely
  • Compose clear and easy to understand emails
  • writing a well-structured report
  • How to avoid making those common mistakes
  • organize your thoughts to present your idea in a clear and concise manner
  • presenting a clear argument or case;
  • Express appropriate tone when writing to both internal and external customers
Course Outline

The workshop will include the following:

  • Introduction – the importance of writing effective business documents (emails and reports) in today’s fast paced business environment
  • Developing a systematic approach to writing – planning and organising different documents
  • Understanding the reader and purpose – using a more reader-centric approach to writing and adapting messages to suit the intended reader, context and purpose
  • Identify common language errors – highlight and correct grammar errors (subject-verb agreement, prepositions, tenses)
  • Sentence structure and paragraphing – ensuring sentences are clear and content is organized logically in paragraphs (focus on clarity and conciseness)
  • Sentence structure – using active and passive voice appropriately
  • Using rhetorical appeals in writing – identifying the type of content to include in different documents
  • Emails – Presenting information in a logical and organized way – Direct v indirect structures
  • Using a positive tone– using appropriate words and phrases for the specific reader to build and maintain relationships
  • Handling negative/sensitive messages – strategies for writing negative or sensitive emails
  • Different types of reports – identifying the different types of reports
  • Report structures – different report sections
  • Case study – writing practice and feedback
  • Editing and proofreading your writing – developing a systematic approach to editing and proofreading
Who Should Attend?

Just think about having more effective writing skills. you are new to business writing, or just need a refresher, this course will definitely help you improve your writing skills.

Highly recommended for Executives, senior officers and Managers who need to write frequently.

Testimonials

“Great business courses by Emma! I walk away with some great tips and insights which are not just ideas that have no practical consideration. The class’s spirit of spontaneity and engagement is also very encouraging for my learning. Every trainer should be able to keep the attention of the class just like she has.” – Jess Tang-Xin, Senior Admin Executive, Singapore Workforce Development Agency

“I loved Emma’s presentation style. She shares stories to help everyone relate to the business scenarios that we may encounter at work. She also simplifies concepts for everyone to understand easily. One of the best professional development courses I have been to. I will recommend my colleagues to join me for one of her other upcoming courses.” – Razline Maria, Senior Business Associate, Shangri-la Hotel Singapore

“I would recommend this course to my colleagues and friends as it addresses some common misconceptions and teaches us the proper way to phrase your emails. It helps me to write concise emails and communicate effectively via email.” – Joesis Chua, Secretary, Advanced Remanufacturing And Technology Centre (ARTC)

Trainer Profile

Business English and Communications Coach: Emma Jarman-Jones (MBA, Imperial College London in UK)

Emma Jarman-Jones specialises in developing and enhancing workplace communication skills. This work includes writing, speaking, interpersonal and management skills training. She has over 15 years of experience training in Singapore, as well as regionally in Malaysia, Thailand, Indonesia and Vietnam.

Emma has worked as an external consultant and trainer with both private and public sectors, designing, customising and delivering programmes, and coaching individuals. She believes in the potential of every person and is dedicated to providing the highest quality of training that will benefit the individual, as well as the organisation.

Emma holds an MBA from the Imperial College London in United Kingdom. She has also completed a Diploma in Human Resource Development at the Singapore Institute of Management, and is a certified People Developer Consultant.