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Social Media Crisis Management Training

Social Media Crisis Management Training

Danger! Social Media Crisis Survival Handbook!OMG! Don’t get caught with off guard and burn in flames!In the age of social media, even the slightest fat finger mistake can quickly gain momentum and get out of control. Social media crisis is swift, amplified and often...
Writing in Response to Complaints

Writing in Response to Complaints

A Complaint Is a Gift – 5 Simple Tips on Winning Back Your Customers Painlessly. Not all unhappy customers complain, but when they do, you should take that as an opportunity to put things right and repair the relationship. Customer complaints are valuable pieces...
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