30 Apr 2018 (Mon)
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Handling Workplace Investigations and Incidents Legally in Singapore

Do’s and Don’ts When Conducting Workplace Investigations

Course Information
  Date   30 Apr 2018 (Mon)
  Venue   Holiday Inn Singapore Orchard City Centre
Singapore 229616
  Time   9am to 5pm
  Fees   $880 (inclusive of lunch and light refreshments)

Contact Chye Fen at 6720 3333
or email:


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When an employee makes an informal or formal complaint, the employer should take immediate steps to stop the alleged conflict, protect involved parties and begin investigations. Under many laws, employers are legally obligated to investigate complaints (harassment, discrimination, retaliation, safety and ethical) in a timely manner. In addition, any appropriate corrective action is required to be taken by the employer to ensure illegal actions and behaviours cease immediately.
Responsiveness to a complaint and an investigation will not only yield the best information and evidence, but it will also enhance both the investigator’s and the employer’s credibility. Investigations can help the organization identify and resolve internal problems before they become widespread.

Given that every complaint has the potential to become a lawsuit, employers should investigate every case in a manner in which it can be presented to a court of law, if necessary. As potentially disruptive as investigations can be, they must be prompt, thorough and effective to ensure everyone’s protection. Proper steps should be taken as soon as the employer receives a verbal or written complaint.

10 Common Investigation Mistakes
  1. Failing to plan.
  2. Ignoring complaints.
  3. Delaying investigations.
  4. Losing objectivity.
  5. Being distracted during interviews.
  6. Using overly aggressive interview tactics.
  7. Not conducting a thorough investigation.
  8. Failing to reach a conclusion.
  9. Failing to create a written report.
  10. Failing to follow up with those involved.
Key Takeaways

In this workshop, participants will learn:

  • How to start an Investigations
  • What are the key points to note to when investigations are conducted and the follow up
  • The Ethical and Legal requirements when work place incidents take place

After this workshop, participants will be able to apply:

  • What are the key points to note when conducting investigations with confidence
  • Handling senior and junior employees and confidential information
  • Dealing with senior management and legal issues
Course Outline
  • Selecting the Investigation Process on Work Place Incidents
  • Creating a Plan for the Investigation Process and the Process Flow
  • Developing Interview Questions and the Methodology Of approach
  • Conducting the Interviews and Key Points to Note
  • Key Points to Note When Making a Decision and The reasons behind it
  • Closure of Investigation and Preparing the Draft Report
  • Develop Written Summary Investigation Results and its Objectives
  • Presenting the Report to Management and Presentation
  • Decision and Seeking Legal Advice
Who Should Attend?

HR Professionals business owners, executives and other professionals involved in HR work including senior managers and Senior Management


Mr. David Shanmugam holds a Bachelor of Law degree from the University of London and Master of Business Administration degree from Victoria University. He has many years of legal experience in the private sector and is presently working in a law firm. Mr David is also an Advocate & Solicitor of the Supreme Court of Singapore.

Over the years, he has conducted legal training for corporate sectors on various practical legal issues facing the corporate field, and has lectured for many training institutions – on Business and Company Law. His forte is in the field of corporate and commercial drafting of contracts, including company matters. Mr David has conducted legal training programmes for Singapore Institute of Chartered Secretaries and Administrators, and National University of Singapore Continuing Education.

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Please Contact Chye Fen at (65) 6720 3333 or
email: chyefen@asm.edu.sg

Date 30 Apr 2018 (Mon)
Venue Holiday Inn Singapore Orchard City Centre
Singapore 229616
Time 9.00am to 5.00pm
Fee $880 (inclusive of lunch and light refreshments)
Enquiries Please contact Chye Fen at 6720 3333 or
email: chyefen@asm.edu.sg

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