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Business Etiquette & Professional Behaviour

Modern Manners and Real-World Skills for Professional Success


Master the Art of Business Etiquette from Building Great Business Relationships to Being Gracious in Social Situations

As companies compete in the global market, appropriate business etiquette becomes increasingly important. The art of portraying a poised, culturally sensitive and confident image in today's demanding business atmosphere is a critical life skill that is much too often overlooked by many professionals, but not by observers who make critical judgments.

Every contact employees have with other people is a reflection on the company. Let Certified ACTA Trainer and Corporate Image Management Consultant, Ms Elaine Heng share with you the art of business etiquette which includes everything from building great relationships and being gracious in social situations to dressing appropriately for any business setting.



Event Details

Date: 5 Oct 2017 (Thu)

Time: 9am - 5pm



100 Orchard Road
#04-100, Concorde Hotel (f.k.a
Le Meridien Hotel) Singapore 238840


Course Fees

$600 | $360 (After 40% PIC Grant)

  • Inclusive of 1 buffet lunch and 2 light refreshments

To register, you can either register online or download a hardcopy registration form


Register Online


Download Form


Contact Details

Ms. Chye Fen Lim


6720-3333 | phone
6720-2222 | fax




Key Takeaways


In this course, you will discover how to:

  1. Conduct business with a professional demeanour;

  2. Make positive impressions with clients;

  3. Demonstrate confidence through eye contact and a firm handshake;

  4. Know the etiquette of dining and table manners;

  5. Know who to introduce to who and handle business cards correctly;

  6. Deal with clients and colleagues with respect and courtesy;

  7. Cultivate professional working relationships;

  8. Dress according to the dress code to show respect for host;

  9. Express tolerance and respect to different cultures.


Course Outline


Part One

  1. Introduction and Ice Breaker;

  2. Manners versus Etiquette;

  3. Social and Business Etiquette Greetings;

  4. Handshakes.

Part Two

  1. Social and Business Etiquette Introduction;

  2. Remembering Names;

  3. What if you forget someone’s name?

  4. Cultural Differences;

  5. Manners;

  6. Decoding Dress Codes.

Part Three

  1. Body Language;

  2. Email Etiquette;

  3. Telephone Etiquette.

Part Four

  1. Boardroom Etiquette;

  2. Skilled Communicator;

  3. Dining Etiquette.


Who Must Attend?


This is a highly popular and engaging course specially designed for the following groups of working professionals:

  • Professionals at all levels of the corporate ladder;

  • Sales professionals wishing to enhance their skill set;

  • Young executives with aspirations for advancement;

  • People seeking international positions;

  • Professionals who meet high-value clients;

  • Those who regularly attend to internal and external customers and stakeholders for business or social purposes;

  • Men and women wishing to improve their personal and professional image;

  • Anyone who wants to sharpen their social and international skills.




“Elaine demonstrated excellent qualities of a professional trainer throughout the course. She is able to stimulate and maintain interest of the participants and encouraged active participation from the class. Elaine managed questions from the participants well. Her eloquence and teaching abilities allow the participants to each gain new understanding and knowledge that will benefit them in future.” – Jolene Huang, Senior Human Resource Manager, Ang Mo Kio-Thye Hua Kwan Hospital

“Thank you very much for your enthusiasm and very engaging way of delivering the lesson. I learnt alot and feel more confident (in term of dining and grooming) after the course. I will definitely introduce my friends to your course if they are interested in business etiquette.” – Nguyen Viet Ann Philips, Bank Vietnam

“The business etiquette course you conducted is very useful and helpful in my job. I am very glad to participate in your course and look forward to future courses with you!” – Karen Chia, Ministry of Education





Elaine is a qualified image consultant, makeup artiste and hairstylist, and certified ACTA Trainer, specialising in personal and corporate image management courses, like personal grooming, corporate grooming, dress sense, deportment, social, business and dining etiquette. Having worked in both government agency and private sector, she garnished extensive working experiences in marketing communications, public relations, event management and business development. It also gave her valuable insights into various business cultures and settings, complementing her consultation in helping corporations build their corporate image by advising corporate professionals on their appearances and mannerisms.

Elaine is highly recognised in the image consultancy arena and was conferred Top 100 Singapore Excellence Award 2013/2014 and 2010 Successful Entrepreneur award by Singapore Today. In additional, the company was appointed to be the official grooming company to conduct training for Youth Olympics Games 2010 volunteers. Nanyang Polytechnic and Singapore Polytechnic School of Business have also invited her to be their adjunct lecturer for topics related to selling and sales management and marketing communications.



100 Orchard Road #04-100, Concorde Hotel Singapore 238840


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