7 June 2017 (Wed)
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Sun Tzu Art of War for Customer Service Excellence
How to Win Over Customer's Heart and using the 2,500-year-old military treatise

 
 
Course Information
 
  Date   7 June 2017 (Wed)
       
  Venue   100 Orchard Road, Hotel Concorde
       
  Time   9am to 5pm
       
  Fees  

$588 (Excluding GST)|
$352.80 After PIC Grant of 40%
Inclusive of 2 coffee breaks, light refreshments and buffet lunch

 
 
 
Download Registration Form
 
Contact Ms Grace Zheng 6720 3333 or email: grace@aventisglobal.edu.sg
 
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How Ancient Strategy Can Lead to Modern Success in Customer Service
 

Sun Tzu Art of War is an influential ancient Chinese book on military strategy. By drawing inspiration from Sun Tzu's tested strategies and applying them to various aspects of customer service, participants will learn practical tips on how to win Customer's Head and Heart.

 
Key Benefits: Mastering the Art of Customer Service with Sun Tzu Art of War
 

In this high impact 1 day workshop, participants would:

  • Be equipped with a better understanding of Sun Tze, the Ancient Chinese General and The 36 Stratagems of War
  • Learn Business Applications of the Sun Tze Art of War
  • Put Knowledge & Skills learnt for Service Excellence
  • Formulate Individual & Team Action Plans for Service Excellence over the next 21 Days
 
Workshop Outline: Sun Tzu and the Art of Customer Service Excellence
 

The Sun Tze Art of War

  • Understanding Sun Tze, the Ancient Chinese General
  • The 36 Stratagems of War divided into 6 Categories
    • Stratagems for the Stronger Force
    • Stratagems for Two Equal Forces
    • Stratagems for Direct Attack
    • Stratagems to confuse the Enemy
    • Stratagems to gain Ground
    • Stratagems before the Last Stand
Applying Sun Tze Art of War for Service Excellence
  • Why are Business Leaders Obsessed with Sun Tze Art of War?
  • Applications of the Sun Tze Art of War for Service Excellence
My Personal & Team Action Plans for Service Excellence
  • Individual Action Plans - 3 Action Items to do within the next 21 days
  • Team Action Plans - 3 Action Items to do within the next 21 days
 
Who Should Attend?
 
  • Managers
  • Supervisors
  • Executives
  • Officers and
  • Others who are keen to learn more about Sun Tze Art of War and apply them for Service Excellence.
 
Meet the Industry Expert: Mr Ken Wong
 

Ken Wong was named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia and Thailand

He blends International Profiling tools like AEM-Cube (Change Leadership) and Emergenetics (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners - Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates - and greatly enhanced their personal effectiveness and team performance.

Ken's vast experience and expertise is recognized and asserted as a Contributing Author to ''88 Essential Secrets for Achieving Greater Success at Work'' and being one of the 49 professional members in Asia Professional Speakers - Singapore (APSS). He has been in the media for over 25 times for the past 12 months.

Ken is the Author of his upcoming book "The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Team" and the Elected Secretary of APSS, 2012-2013. He is a former Member on the SCOOPTM Main Committee, Emergenetics Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore).

Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube Consultant and Certified Emergenetics Associate cum Facilitator.

 
Don't Miss It - Register Today!
 
Take Positive Action Today. Invest just 1 day of your time to open your mind and eyes to infinite opportunities and rewards in both your personal and professional life.
 
Date 7 June 2017 (Wed)
Venue Hotel Concorde, Orchard Road
Time 9.00am to 5.00pm
Fee $588 (Excluding GST)| $352.80 After PIC Grant of 40%
Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Enquiries Please contact Ms Grace Zheng(65) 6720 3333 or
email: grace@aventisglobal.edu.sg
 
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