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Managing Service Level Agreement with Ease: A Practical Guide to Drafting, Reviewing & Vetting SLA

Must Have Guide to Understand the Common Pitfalls and Errors in Reviewing, documenting and enforcing SLAs and existing agreements.

How to Manage Key Risks in Service Level Agreement

Many assignments and undertaking are undertaken by way of a service level agreement. The key risk for any organization that enters into a SLA is that the services that it receives did not meet the expectation or that the cost savings that were promised were not achieved. Thus having a solid understanding and appreciation of the various clauses in SLA is critical for any managers.

A 2-Day Must Have Practical Workshop for Non Legal Professionals

This 2 Day practical oriented workshop aims to highlight the key benefits and the common pitfalls that an organisation encounters when negotiating and drafting SLAs. Besides providing an overview of SLAs, highlighting typical challenging scenarios, it will also cover legal terms and clause that you need to quickly come up to speed to overcome issues that might arise. Most importantly, it provides tried and tested solutions to overcome these challenges. Key techniques covered include how to vet and negotiate a service level agreement to ensure your organizations is fully protected in the event of contractual or operational disagreement.

Course Outline

Session 1: Detailing an SLA Blueprint

Session 2: The Scope of the SLA

Session 3: Assessing the Performance of the Service Provider

Indemnity & Warrant Clauses in a Service level agreement.

Session 5: Risk Management of an SLA

Session 6: Suspension and Termination of the SLA

Session 7: Building a Flexible SLA

Session 8: Governing Law and Jurisdiction

Event Details
28 & 29 Mar 2019 (Thu & Fri)

9am - 5pm

100 Orchard Road
#04-100, Concorde Hotel
Singapore 238840

Course Fees
$1200 (sign up in group of 3 to enjoy a group rebate)

To register, you can either register online or download a hardcopy registration form

Contact Details
Chye Fen
6720-3333 | phone
6720-2222 | fax

Who Should Attend?

Using practical discussion, case studies, and negotiations exercises to better illustrate to participants on how Service level agreement can be secured, this 2-day workshop is highly useful to senior executives across MNCs, SMEs and government agencies.
These include executives, contracts managers, programme managers, project engineers, managing directors, group financial controllers, company directors, sales directors, business managers, financial controllers, marketing managers and executives, business advisers, bankers, consultants, company secretaries, administrators, credit executives, finance and operation executives, maintenance managers and accounts supervisors.

Trainer’s Profile: Mirza Khaleel Namazie, Advocate & Solicitor (Singapore)

Khaleel was admitted as an Advocate & Solicitor of the Supreme Court of Singapore in 1994. He is also a member of the Law Society of England & Wales. He read for a Bachelor’s Degree in Law at the National University of Singapore and for a Master’s Degree in Computer and Communications Law at Queen Mary & Westfield College, University of London, the component subjects which were Information Technology Law, Intellectual Property Law, Telecommunications Law, Electronic Banking Law and Internet Law.
Apart from his experience in advising local and international clients in private practice on a variety of commercial, corporate and litigation matters, Khaleel worked in the Asia Pacific Legal Department of Hewlett-Packard Singapore Pte Ltd as a Commercial Contracts Manager with special responsibility for the Asia Emerging Countries of Pakistan, Bangladesh and Vietnam and with Singapore Telecommunications Limited as Senior Legal Counsel as part of the SingTel Global Offices team. During that time, he was also responsible for negotiating the legal aspects of a number of high value telecommunications and IT agreements with a significant number of Fortune 500 companies.