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Managing Service Level Agreement with Ease: A Practical Handbook to Drafting, Reviewing & Vetting SLA

Must Have Guide to Understand the Common Pitfalls and Errors in Reviewing, documenting and enforcing SLAs and existing agreements.



How to Manage Key Risks in Service Level Agreement

Many assignments and undertaking are undertaken by way of a service level agreement. The key risk for any organization that enters into a SLA is that the services that it receives did not meet the expectation or that the cost savings that were promised were not achieved.Thus having a solid understanding and appreciation of the various clauses in SLAis critical for any managers.


A 1 Day Must Have Practical Workshop for Non Legal Professionals

This 1 Day practical oriented workshop aims to highlight This pocket guide the key benefits and the common pitfalls that an organisation encounters when negotiating and drafting SLAs. Besides providing an overview of SLAs, highlighting typical challenging scenarios, it will cover legal terms and clause that you need to quickly come up to speed to overcome issues that might arise. More importantly, it provides tried and tested solutions to overcome these challenges.Key techniques covered include how to vet and negotiate a service level agreement to ensure your organizations is fully protected in the event of contractual or operational disagreement.


Event Details

Date: 24 Jan 2018 (Wed)

Time: 9am - 5pm



100 Orchard Road
#04-100, Concorde Hotel
Singapore 238840


Course Fees

$600 | $360

Inclusive of hotel buffet lunch, light refreshments and course materials

To register, you can either register online or download a hardcopy registration form.


Register Online


Download Form


Contact Details

Ms Chye Fen


6720-3333 | phone
6720-2222 | fax


Course Outline


Key points in a Service level agreement

  • What is the definition of a Service level agreement

  • How are Service level agreements executed

  • The key points in a Service level agreement

The Commercial considerations when looking at Service level agreement?

  • Definition of commercial risk

  • The practical considerations before embarking on a service level agreements

  • The financial risk when embarking on a service level agreements

Key contract terms in a Service level agreement.

  • What are the key clauses

  • The art of identifying the key terms in a service level agreement

  • What to look out when looking at the service level agreement

Indemnity & Warrant Clauses in a Service level agreement.

  • Definition of an indemnity clause

  • How indemnity clause should be negotiated.

  • Key points to look after an indemnity clause has been negotiated

Role of insurance in contracts In a Service level agreement

  • Interpreting insurance clause in commercial contracts

  • Insurance and the art of negotiating insurance clause

Warranty and Undertaking clauses in a Service level agreement

  • Definition of a warranty clause

  • How does a warranty clause differ from an undertaking clause

  • The art of negotiating a warrant and undertaking clause

Key points to note if a service level agreement is by way of entity

  • The composition of the entity

  • The decision making process the major shareholders

  • The management team and duties and responsibilities

Limiting liability in a service level agreement

  • Signing a limited liability agreement

  • Inserting limited liability clauses into a service level agreement

  • The art of negotiating this limited liability clause

The art of negotiating Service level agreements in Asia

  • The key points to note when signing with a service level agreement

  • The due diligence process when negotiating a service level agreement

  • The key points to note when concluding a service level agreement

Arbitration Clause and Governing Law Course

  • Is Arbitration the best way to resolve conflicts

  • The choice of law and venue

  • How can Arbitration work in overseas jurisdiction

Alternative Dispute Resolution Mechanism

  • Definition of Alternative Dispute Resolution

  • How does Alternative Dispute Resolution operate

  • The key elements of Alternative Dispute Resolution


Who Should Attend


Using practical discussion, case studies, and negotiations exercises to better illustrate to participants on how Service level agreement can be secured, this 1 day workshop is highly useful to senior executives across MNCs, SMEs and government agencies.

These include executives, contracts managers, programme managers, project engineers, managing directors, group financial controllers, company directors, sales directors, business managers, financial controllers, marketing managers and executives, business advisers, bankers, consultants, company secretaries, administrators, credit executives, finance and operation executives, maintenance managers and accounts supervisors.




“I have joined David’s workshop for a couple of times. He is skilled, thoughtful and knowledgeable. His lessons are always so lively and encouraging. He has given very detailed information on the course.” - Alan, Managing Director

“Very well paced with genuine interest by an experienced, confident and highly skilled trainer. Absolutely wonderful workshop, the best one I had.” - Shirley Tan, Senior Manager

“Interesting lesson! Mr David is able to convey key principles and practical tools for business. Excellent!” - Khoo Mei Ling, Business Director


Trainer’s Profile


Senior Advocate & Solicitor, David Shanmugam


Mr David Shanmugam has extensive legal experience in the private sector. Mr Shanmugam holds a Bachelor of Law degree from the University of London and a Master of Business degree from Victoria University. Over the years, David has conducted extensive legal training and consultation for the corporate sector on the various practical legal issues facing the corporate field and has lectured for many training institutions, on business and company law. His forte lies in the field of corporate and commercial drafting of contracts, including company matters.



100 Orchard Road #04-100, Concorde Hotel Singapore 238840


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