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Managing Service Level Agreement with Ease: A Practical Handbook to Drafting, Reviewing & Vetting SLA
Must Have Guide to Understand the Common Pitfalls and Errors in Reviewing, documenting and enforcing SLAs and existing agreements.
How to Manage Key Risks in Service Level Agreement
Many assignments and undertaking are undertaken by way of a service level agreement. The key risk for any organization that enters into a SLA is that the services that it receives did not meet the expectation or that the cost savings that were promised were not achieved.Thus having a solid understanding and appreciation of the various clauses in SLAis critical for any managers.
A 1 Day Must Have Practical Workshop for Non Legal Professionals
This 1 Day practical oriented workshop aims to highlight the key benefits and the common pitfalls that an organisation encounters when negotiating and drafting SLAs. Besides providing an overview of SLAs, highlighting typical challenging scenarios, it will cover legal terms and clause that you need to quickly come up to speed to overcome issues that might arise. More importantly, it provides tried and tested solutions to overcome these challenges.Key techniques covered include how to vet and negotiate a service level agreement to ensure your organizations is fully protected in the event of contractual or operational disagreement.
Key points in a Service level agreement
What is the definition of a Service level agreement
How are Service level agreements executed
The key points in a Service level agreement
The Commercial considerations when looking at Service level agreement?
Definition of commercial risk
The practical considerations before embarking on a service level agreements
The financial risk when embarking on a service level agreements
Key contract terms in a Service level agreement.
What are the key clauses
The art of identifying the key terms in a service level agreement
What to look out when looking at the service level agreement
Indemnity & Warrant Clauses in a Service level agreement.
Definition of an indemnity clause
How indemnity clause should be negotiated.
Key points to look after an indemnity clause has been negotiated
Role of insurance in contracts In a Service level agreement
Interpreting insurance clause in commercial contracts
Insurance and the art of negotiating insurance clause
Warranty and Undertaking clauses in a Service level agreement
Definition of a warranty clause
How does a warranty clause differ from an undertaking clause
The art of negotiating a warrant and undertaking clause
Key points to note if a service level agreement is by way of entity
The composition of the entity
The decision making process the major shareholders
The management team and duties and responsibilities
Limiting liability in a service level agreement
Signing a limited liability agreement
Inserting limited liability clauses into a service level agreement
The art of negotiating this limited liability clause
The art of negotiating Service level agreements in Asia
The key points to note when signing with a service level agreement
The due diligence process when negotiating a service level agreement
The key points to note when concluding a service level agreement
Arbitration Clause and Governing Law Course
Is Arbitration the best way to resolve conflicts
The choice of law and venue
How can Arbitration work in overseas jurisdiction
Alternative Dispute Resolution Mechanism
Definition of Alternative Dispute Resolution
How does Alternative Dispute Resolution operate
The key elements of Alternative Dispute Resolution
24 May 2018 (Thu)
9am - 5pm
100 Orchard Road
#04-100, Concorde Hotel
- Inclusive of 1 buffet lunch and 2 light refreshments
To register, you can either register online or download a hardcopy registration form
6720-3333 | phone
6720-2222 | fax
Who Should Attend?
Using practical discussion, case studies, and negotiations exercises to better illustrate to participants on how Service level agreement can be secured, this 1 day workshop is highly useful to senior executives across MNCs, SMEs and government agencies.
These include executives, contracts managers, programme managers, project engineers, managing directors, group financial controllers, company directors, sales directors, business managers, financial controllers, marketing managers and executives, business advisers, bankers, consultants, company secretaries, administrators, credit executives, finance and operation executives, maintenance managers and accounts supervisors.
“I have joined David’s workshop for a couple of times. He is skilled, thoughtful and knowledgeable. His lessons are always so lively and encouraging. He has given very detailed information on the course.” - Alan, Managing Director
“Very well paced with genuine interest by an experienced, confident and highly skilled trainer. Absolutely wonderful workshop, the best one I had.” - Shirley Tan, Senior Manager
“Interesting lesson! Mr David is able to convey key principles and practical tools for business. Excellent!” - Khoo Mei Ling, Business Director
Senior Advocate & Solicitor, David Shanmugam
Mr David Shanmugam has extensive legal experience in the private sector. Mr Shanmugam holds a Bachelor of Law degree from the University of London and a Master of Business degree from Victoria University. Over the years, David has conducted extensive legal training and consultation for the corporate sector on the various practical legal issues facing the corporate field and has lectured for many training institutions, on business and company law. His forte lies in the field of corporate and commercial drafting of contracts, including company matters.