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Managing Service Level Agreement with Ease: A Practical Handbook to Drafting, Reviewing & Vetting SLA

Must Have Guide to Understand the Common Pitfalls and Errors in Reviewing, documenting and enforcing SLAs and existing agreements.

How to Manage Key Risks in Service Level Agreement

Many assignments and undertaking are undertaken by way of a service level agreement. The key risk for any organization that enters into a SLA is that the services that it receives did not meet the expectation or that the cost savings that were promised were not achieved.Thus having a solid understanding and appreciation of the various clauses in SLAis critical for any managers.

A 1 Day Must Have Practical Workshop for Non Legal Professionals

This 1 Day practical oriented workshop aims to highlight the key benefits and the common pitfalls that an organisation encounters when negotiating and drafting SLAs. Besides providing an overview of SLAs, highlighting typical challenging scenarios, it will cover legal terms and clause that you need to quickly come up to speed to overcome issues that might arise. More importantly, it provides tried and tested solutions to overcome these challenges.Key techniques covered include how to vet and negotiate a service level agreement to ensure your organizations is fully protected in the event of contractual or operational disagreement.

Course Outline

Key points in a Service level agreement

The Commercial considerations when looking at Service level agreement?

Key contract terms in a Service level agreement.

Indemnity & Warrant Clauses in a Service level agreement.

Role of insurance in contracts In a Service level agreement

Warranty and Undertaking clauses in a Service level agreement

Key points to note if a service level agreement is by way of entity

Limiting liability in a service level agreement

The art of negotiating Service level agreements in Asia

Arbitration Clause and Governing Law Course

Alternative Dispute Resolution Mechanism

Event Details
24 May 2018 (Thu)

9am - 5pm

100 Orchard Road
#04-100, Concorde Hotel
Singapore 238840

Course Fees

To register, you can either register online or download a hardcopy registration form

Contact Details
Chye Fen
6720-3333 | phone
6720-2222 | fax

Who Should Attend?

Using practical discussion, case studies, and negotiations exercises to better illustrate to participants on how Service level agreement can be secured, this 1 day workshop is highly useful to senior executives across MNCs, SMEs and government agencies. 

These include executives, contracts managers, programme managers, project engineers, managing directors, group financial controllers, company directors, sales directors, business managers, financial controllers, marketing managers and executives, business advisers, bankers, consultants, company secretaries, administrators, credit executives, finance and operation executives, maintenance managers and accounts supervisors.


“I have joined David’s workshop for a couple of times. He is skilled, thoughtful and knowledgeable. His lessons are always so lively and encouraging. He has given very detailed information on the course.” - Alan, Managing Director

“Very well paced with genuine interest by an experienced, confident and highly skilled trainer. Absolutely wonderful workshop, the best one I had.” - Shirley Tan, Senior Manager

“Interesting lesson! Mr David is able to convey key principles and practical tools for business. Excellent!” - Khoo Mei Ling, Business Director


Trainer's Profile

Senior Advocate & Solicitor, David Shanmugam

Mr David Shanmugam has extensive legal experience in the private sector. Mr Shanmugam holds a Bachelor of Law degree from the University of London and a Master of Business degree from Victoria University. Over the years, David has conducted extensive legal training and consultation for the corporate sector on the various practical legal issues facing the corporate field and has lectured for many training institutions, on business and company law. His forte lies in the field of corporate and commercial drafting of contracts, including company matters.