13 Sep 2017 (Wed)
Having trouble viewing?
Click Here
Essential Skills for Super Secretaries and Power Administrators
Keep Calm! The Secretary/Administrator is Here!
Registration Details
  Date   13 Sep 2017 (Wed)
  Venue   100 Orchard Road
Concorde Hotel Singapore
  Time   9am to 5pm
  Fees   S$588|
S$352.80 After PIC Grant of 40%
Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Download Registration Form
Contact Grace at (65) 6720 3333 or email: grace@aventisglobal.edu.sg

To unsubscribe, please click here


So you think being a Secretary or Administrator is Easy?

One minute you're making sure the boss is prepared for his meeting and the next you're sorting through all the never ending email and fielding phone calls. You're the only person in the entire office to know where anything is.. and you are not allowed to forget anything.

You're in one of the world's toughest job.. yet everyone hilarously think your job is easy.

You are the Secretary or Administrator - the unsung hero or heroine in the office

Advanced Skills For PAs, Senior Secretaries, Office Managers and Executive Assistants

A secretary or administrator is definitely not limited to one type of task and there's no doubt that without you the office would come to a screeching halt


This fun and enriching workshop will equip you with the advanced skill, tools and checklist you need to overcome any major challenges at different organisational levels in today's business environment.Gain the latest expertise you need to excel in your role as an a super administrative executive, PA or secretary.


Filled with real life case studies and helpful tips, this 1 Day highly interactive and jam-packed course is facilitated by highly experienced coach Ms Florence Yuen who will handhold you to develop and fine-tune your personal skills to succeed under the most demanding condition.

Key Takeaways - A Must Have Insider Guide

The workshop will cover both soft and hard skills including; communication skills, organization techniques, problem-solving strategies, and career management.

Goal Settings, Redefining Your Role and Skills Set

  • What distinguishes you from other office personnel in the office?
  • 5 Key Qualities that you need to succeed in your role.
  • Ethics & Confidentiality management

Professional Image, Confidence and Self Belief

  • Self image and presentation
  • Addressing and calling of names
  • Right choice of words for the role
  • Handling the unexpected (positive and negative)
  • Creative Thinking Skills and Art of Communication

Identifying the key stakeholders

  • Apply the right level of communication
  • 5 Key steps for an effective spoken communication
  • 4 Key steps for an effective written communication
  • Using Smart devices to be your Super Assistant

Managing Change, Conflict and Interpersonal Relations

  • Working with superiors, colleagues, and subordinates with the "Right" styles
  • Understanding the nature of small talk
  • Dealing with the small talk
  • Handling criticism at the workplace

The Innovative Admin - Problem Solving And Decision Making Skills

  • Understanding of your role in PSDC
  • Learning to drive for a decision at meeting
  • Analyzing the risks involved for the decision
  • Prepare for plan B and explanation

Motivating for Performance - Getting Organized for Success

  • Organization, Assistant Handbook & Checklists
  • Managing your work effectively
  • Learn how to prioritize and negotiate
  • Learning to say no and offer alternative
  • Learn how to work in a meeting

Bonus: Includes a comprehensive checklist for managing events, as well as minute-taking templates.

Meet the Industry Expert: Ms Florence Yuen
Conducting training is one of the best ways to share years of real life learning and experience with others. Florence Yuen brings with her over 23 years of professional experience and valuable insights across Asia Pacific region. She has led in organization redesign and operation changes and had successfully driven several major globalization projects.

As a coach, she has successfully mentored and trained many colleagues into leading role, today. Her aspiration to train, share and continue to learn with a larger group of the workforce has inspired her to be a full time trainer. Florence holds an Executive Master of Science in Organizational Psychology and is also a Certified Professional Trainer. She wants to be part of the next generation workforce development work supporting the continue education training strategy in Singapore and Asia Pacific.

Don't Miss It - Register Today!

Take Positive Action Today. Invest just 1 day of your time to open your mind and eyes to infinite opportunities and rewards in both your personal and professional life.

Date 13 Sep 2017 (Wed)
Venue 100 Orchard Road, Concorde Hotel
Time 9am to 5pm
Fee S$588 | S$352.80 After PIC Grant of 40%
Inclusive of 2 coffee breaks, light refreshments and buffet lunch

Grace @ 6720 3333


Over 100 Upcoming Courses

Engage, motivate and inspire your team today! Check out our latest course listing or contact us @ 6720 3333 for A FREE Quotation for Customized In-house training

Save 40% or up to 400% Tax Rebate via Productivity and Innovation Credit (PIC)
For more information, contact us or visit http://www.iras.gov.sg/irashome/picredit.aspx