8 Mar 2017 (Wed)
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Essential Skills for Super Secretaries and Power Assistants
Taking Charge - Advanced Tools for Modern Day Administrators
Registration Details
  Date   8 Mar 2017 (Wed)
  Venue   100 Orchard Road
Concorde Hotel Singapore
  Time   9am to 5pm
  Fees   S$588 (Excluding GST)|
S$352.80 (after 40% PIC)
Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Download Registration Form
Contact Grace at (65) 6720 3333 or email: grace@aventisglobal.edu.sg

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Gain the latest expertise you need to excel in your role as an a super administrative executive, PA or secretary. This fun and enriching workshop will equip you with the advanced skill, tools and checklist you need to overcome any major challenges at different organisational levels in today's business environment.

Advanced Skills For PAs, Senior Secretaries, Office Managers and Executive Assistants

Filled with real life case studies and helpful tips, this 1 Day highly interactive and jam-packed course is facilitated by highly experienced Organizational Coach, Ms Florence Yuen, whom will handhold you to develop and fine-tune your personal skills to succeed under the most demanding condition.

Key Takeaways - A Must Have Insider Guide

The workshop will cover both soft and hard skills including; communication skills, organization techniques, problem-solving strategies, and career management.

Goal Settings, Redefining Your Role and Skills Set

  • What distinguishes you from other office personnel in the office?
  • 5 Key Qualities that you need to succeed in your role.
  • Ethics & Confidentiality management

Professional Image, Confidence and Self Belief

  • Self image and presentation
  • Addressing and calling of names
  • Right choice of words for the role
  • Handling the unexpected (positive and negative)

Creative Thinking Skills and Art of Communication

  • Identifying the key stakeholders
  • Apply the right level of communication
  • 5 Key steps for an effective spoken communication
  • 4 Key steps for an effective written communication
  • Using Smart devices to be your Super Assistant

Managing Change, Conflict and Interpersonal Relations

  • Working with superiors, colleagues, and subordinates with the "Right" styles
  • Understanding the nature of small talk
  • Dealing with the small talk
  • Handling criticism at the workplace

The Innovative Admin - Problem Solving And Decision Making Skills

  • Understanding of your role in PSDC
  • Learning to drive for a decision at meeting
  • Analyzing the risks involved for the decision
  • Prepare for plan B and explanation

Motivating for Performance - Getting Organized for Success

  • Organization, Assistant Handbook & Checklists
  • Managing your work effectively
  • Learn how to prioritize and negotiate
  • Learning to say no and offer alternative
  • Learn how to work in a meeting

Bonus: Includes a comprehensive checklist for managing events, as well as minute-taking templates.

Raving Testimonials

"Florence is interactive trainer with great sense of humor. The lesson was interesting. Thank you Florence for making the class so enjoyable, great learning experience!"-Customer Service Executive, Central Provident Fund Board.

"Trainer is very cheerful and she shared with us good insights and real life experience which helps me in my work"-Administrative Executive, Singapore Police Force.

"Florence has loud and clear voice, she captures our attention and very engaging. Fun and enriching. Thank you Florence!"
- Management Support Officer, Nanyang Polytechnic.

Who Should Attend?

This workshop is highly relevant for ambitious executives, professionals and senior officers seeking to improve their performance and sharpen their skills.

  • Secretaries & Personal Assistants

  • Management trainees and new supervisors

  • Executives Administrative / Clerical Officers

  • Senior officers in government agencies wishing to develop their skills

  • Office Managers and Executive Assistants

Organizational Coach: Florence Yuen (Executive Master Science in Organizational Psychology, City University of New York)
Conducting training is one of the best ways to share years of real life learning and experience with others. Florence Yuen brings with her over 23 years of professional experience and valuable insights across Asia Pacific region. She has led in organization redesign and operation changes and had successfully driven several major globalization projects.

As a coach, she has successfully mentored and trained many colleagues into leading role, today. Her aspiration to train, share and continue to learn with a larger group of the workforce has inspired her to be a full time trainer. Florence holds an Executive Master of Science in Organizational Psychology and is also a Certified Professional Trainer. She wants to be part of the next generation workforce development work supporting the continue education training strategy in Singapore and Asia Pacific.

Register Early to Avoid Disappointment - Don't Miss it

This is an excellent opportunity to sharpen your skills set and gain the latest tips on how you can excel in your role. Or you could let this opportunity slide and continue the endless and frustrating trial and errors approach. The choice is yours.

Date 8 Mar 2017 (Wed)
Venue 100 Orchard Road, Concorde Hotel
Time 9am to 5pm
Fee S$588 (Excluding GST)| S$352.80 (after 40% PIC)
Inclusive of 2 coffee breaks, light refreshments and buffet lunch

Grace @ 6720 3333


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