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Essential Managerial Skills

What Managers and Non-Managers Need to Know to Handle Workplace Challenges

Regardless of Whether Their Official Job Title Contains the Word ‘Manager’



At the forefront of organization effectiveness, employees are one of the most important dimensions in determining any outcome.

You are truly a VIP – belonging to a group of people in your organisation who must be good in the basics of managerial skills, whether or not your title is “manager”. This can be anyone who has subordinates or who needs to work with a group of people (eg. in a project, or team-based collaboration effort).

It is those people in the middle – sandwiched between top management and subordinates – who are the golden keys in the handling and execution of organisational and departmental goals. This course aims to equip you with practical tools to handle work, people, and performance.

The top management staff of any company sets the vision, and they depend on people who are efficient in the execution of the vision. It is always the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.



Event Details

Date: 13 Dec 2017 (Wed)

Time: 9am - 5pm



100 Orchard Road
#04-100, Concorde Hotel
Singapore 238840


Course Fees

$600 | $360 after PIC grant of 40%

(Inclusive of one buffet lunch and two sessions of light refreshments)

To register, you can either register online or download a hardcopy registration form.


Register Online


Download Form


Contact Details

Ms Chye Fen


6720-3333 | phone
6720-2222 | fax


Key Takeaways


In this course, attendees will be able to:

  1. Understand the role of management within the organisation;

  2. Be more confident in practising management;

  3. Predict and control different forms of behaviours;

  4. Enhance and improve your leadership skills;

  5. Become more effective in managing results and time;

  6. Effectively achieve better overall results at work.


Course Outline


Module 1: Everyday Leadership

  • What is leadership and why it is important?

  • Leadership Approaches/Styles and how your styles can influence others and hence, relationships

  • Case Exercise on leadership

  • Guidelines to application

Module 2: How to Put Yourself Up a Notch: Performance Management

  • How to measure your performance: KPI and some tips

  • Linking to appraisal system and rewards

  • How to achieve objectivity, accountability and manage performance well

Module 3: Control Behaviors and Improve Interpersonal Relationships

  • Understanding Motivation

  • Survey: what do people want?

  • How to predict behaviors, manage and control

  • Why are some people behaving so nicely, and yet others so stubborn?

  • Case on application

Module 4: How Anyone Can Be an Expert in Time Management

  • Are you an urgent expert?

  • How we get confused between urgent and important matters

  • What can you do: Case on time matrix

  • Practical: An excellent prevention tool for many problems

Module 5: Where Do We Go from Here?


Training Methodologies

  • Hands-on exercises and case studies;

  • Group discussions and interactive storytelling;

  • Commentary on other companies / industries;

  • Video and photo presentations.


Who Must Attend?


This workshop is designed for all executives, supervisors, managers and individuals who want to improve their skills in management, whether they are skills to manage their work or others.

This workshop is also intended for those who have formal subordinates and/or those who must manage the various resources, teams and/or projects.




“Straight to the point and comprehensive in his training. There are lots of discussions and room for clarifications with Andrew and with fellow participants to understand topics and learn how to apply the knowledge in the workplace.”

“Andrew always uses a lot of real life examples to put across the key concepts.”

“The trainer Andrew has many life experiences to share related to the training and kept his teaching very interesting and memorable.”



Trainer’s Profile


Personal and Organisational Effectiveness Master Trainer: Andrew Cheah


Andrew Cheah has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioural change and leadership. Andrew has trained clients from diverse industries such as in banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist in New York.



100 Orchard Road #04-100, Concorde Hotel Singapore 238840


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