3 May 2019 (Fri)
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Improving Emotional Intelligence (EQ) at Work for Managers and Senior Officers

“When It Comes to Success at Work, EQ Eats IQ for Breakfast”, Chris Myers, Forbes June 2018

Course Information
  Date   3 May 2019 (Fri)
  Venue   100 Orchard Road, Hotel Concorde
  Time   9am to 5pm
  Fees   $588 (Excluding GST)
Inclusive of 2 coffee breaks, light refreshments and buffet lunch

Contact Rina 6720 3333
or email:


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Do you dread going to work or having to work together with colleagues who drive you up the wall? Are you surrounded by vicious backstabbers, sneaky idea stealers, lazy whiners, nitpicky control freaks and people who simply have nothing nice to say about you? Have you ever wondered what triggers their negative behaviors and how you can influence their behavioural change?

Learn Effective Techniques to Control Your Emotions, Improve Your Relationships and Deal with Challenging Situations and People

When it comes to happiness and success at work, emotional intelligence (EQ) matters just as much as intellectual ability or IQ. Emotional intelligence helps you to build stronger relationships, succeed at work and achieve your career and personal goals. Building your emotional intelligence can also help you to connect to your feelings, manage stress, turn intention into action, and make informed decisions about the things that matter most to you. Learn more about why emotional intelligence is so important and how you can boost your own EQ by mastering a few key skills.

1 Day Emotional Intelligence Workshop to help You forge Win-Win Relationships at Work

In this result-oriented workshop, You'll learn skills like managing your non-verbal communication, how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques and more. This course will make you more aware of your own thoughts and feelings and as a result improve your ability to interact with others both in the workplace and at home using the 4 key attributes of Emotional intelligence

Self-management – You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.

Self-awareness – You recognize your own emotions and how they affect your thoughts and behavior. You know your strengths and weaknesses, and have self-confidence.

Social awareness – You have empathy. You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.

Relationship management – You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict

Enhance Your EQ , Communication and Influencing Skills

This workshop will also show you strategies to defuse explosive situations and manage conflicts. With the right attitude and skills, you will learn to encourage positive, mental change and learn to work professionally with difficult people. By the end of this practical 1 day workshop you will be able to:

  • Learn the Plutchick’s wheel of emotions, feelings and moods
  • Apply the rule of balance when having a sensitive conversation
  • Demonstrate personal competence & confidence when facing challenges
  • Recognize hidden interests to generate options to motivate a behaviour change
  • Rationalize how challenging people think and understand why differences in perceptions occur
  • Evaluate the importance of tone and nonverbal communication when having a difficult conversation
  • Apply assertive communication without burning bridges
  • Communicate with empathy to promote trust
  • Reframe your mind (and the other person’s) with presuppositions
Who should attend?

This workshop is targeted for anyone who has to deal with challenging behaviours during university days and at work.


“Sandra is very engaging and is able to explain theories very clearly using simple yet effective examples and analogies.”
Win Nie - Manager at National Healthcare Group Pte Ltd

“Ms. Sandra is very passionate about what she teaches. She does actually bring out the in-depth EQ techniques which can handle the difficult situation that I face at work.”
John Mok – Sales Manager at Synectic Systems (Asia) Pte. Limited

“Sandra is very communicative in her training program. At least now I have gained more understanding of EQ and its impact.” Judy Teo – The Salvation Army

Organizational Coach : Ms Sandra Daniel

Sandra Daniel is  a Certified trainer and an associate adult educator with more than 15 years of corporate training experience. Sandra holds a Master in Science in Training and Development from University of Leicester. Sandra, a master practitioner with the American Board of NLP, has a profound ability to bring the best out of people. She revolves her trainings around practicality and simplicity, arming participants with skills to instantly apply. She is a dynamic and entertaining trainer/speaker in areas of communication strategies, leadership management as well as personal and organization productivity.

As a organizational coach, she has been guiding various statutory boards, government-based organizations and private business enterprises in recognizing opportunities to function proficiently in competitive environments. Some of her workshops and public seminars include clients from diverse industries namely Citibank, Hilton Hotel, Singapore Tourism Board, State Courts, Singapore Police Force, Ministry of Home Affairs, Kreuz Subsea Technologies Pte Ltd, Singapore General Hospital, Housing & Development Board, Land Transport Authority, Central Provident Funds Board, Singapore Polytechnic, Ngee Ann Polytechnic and many more.

Don't Miss It - Register Today!

Please contact Rina (65) 6720 3333 or
email: training@aventisglobal.com

Date 3 May 2019 (Fri)
Venue Hotel Concorde, Orchard Road
Time 9.00am to 5.00pm
Fee $588 (exclu GST)
Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Enquiries Please contact Rina (65) 6720 3333 or
email: training@aventisglobal.com

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Workshop Outline: What Would be Covered in this Popular and Result Oriented Workshop

Module One

  • Identify what triggers your thoughts, feelings, emotions and actions
  • Analyse the outcome of an amygdala hijack in the cortical and sub-cortical regions of the brain
  • Differentiate the primary tenets of emotions, feeling and moods
  • Examine the Plutchick’s wheel of emotions, feelings and moods after an amygdala hijack
  • Evaluate how negative moods infect the environment

Module Two

  • Exercise personal and social competences
  • Apply the rule of balance when having a sensitive conversation
  • Understand the emotional brain and the logical brain
  • Navigate positive emotions to create options in challenging situations
  • Take appropriate steps for fast results
  • Create a path for change in behaviour with a behaviour grid

Module Three

  • Learn how to move from cliqued conversations to powerful influencing strategies for long-term effects
  • Use questioning strategy to identify false beliefs
  • Use empowering words to change mindsets (yours and the other person’s)

Module Four

  • Maintain assertiveness when dealing with deletions, distortions and generalizations
  • Remove anxiety when handling a tough conversation
  • Give negative feedback successfully

Module Five

  • Reframe your mind (and the other person’s) with presuppositions when finding a path to change behaviour