30
Oct 2019

KAIZEN For Continuous Improvement And Boosting Efficiency At Work

Course Information

Start Date30 Oct 2019, Wednesday
End Date31 Oct 2019, Thursday
Time09:00 am - 05:00 pm
Venue100 Orchard Road #04-100, Concorde Hotel Singapore 238840
Fee$988 (Excluding GST) Inclusive of buffet lunch, light refreshments and course materials
Contact6720 3333 (Ms Chye Fen) chyefen@asm.edu.sg
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INTRODUCTION

Improve workplace efficiency using Kaizen principles - a Japanese term emphasizes continual improvement process at work. Kaizen signifying working smarter together, and developing best practices so that the workers well-being is looked after. The Kaizen journey begins down the road to improvement, a road that is sometimes bumpy and sometimes a superhighway. It is a road that never ends. It is never dull or unchallenging. It is exciting, enlightening and most of all fun! It's a chance to do things in ways that are new to many people. It's a chance for everyone to be recognized, to contribute and to excel. In the past one of the complaints heard universally throughout companies is that "No one ever listens to me when I try to tell them how to fix something." Or "Management thinks we're all a bunch of dummies, and aren't smart enough to make good decisions." Can it be any wonder that workers aren't too eager to submit improvement suggestions when they know they will never be implemented? Kaizen changes the paradigms of management to solicit contributions and suggestions and to implement them while the enthusiasm is high and the critiques haven't had time to object. You can also apply Kaizen concepts to achieve your personal goals whatever they might be!

KAIZEN Benefits
  • Reducing costs—by offering little rewards
  • Increase & Boost quality—by reducing mistakes
  • Managing different kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers.
  • Boost staff morale and productivity
  • Implement big ideas through small but steady actions
Key Takeaways

Learn how Kaizen can not only enrich peoples’ lives at all levels within an organization, but also bring very tangible results in increased production and productivity.

  • Understand the concepts and implementation of Kaizen
  • Have a working knowledge of the 3 legs supporting continuous improvement
  • Enhance their awareness of wastes reduction
  • Increase employee participation in problem solving
  • Implement the many step-by-step measures in various Kaizen activities
  • Use Kaizen to support tangible improvement and link to Value Stream Mapping
Course Outline

Understanding Kaizen tools and techniques –  The Small-Step Step Solution for You and Your Company

  1. Introduction to Kaizen
  • A look at Kaizen : introduction and concept
  • 2 elements of Kaizen
  • Implementation benefits
  • The 3 supporting “legs” of Kaizen: Waste reduction, 5S, Standardization
  1. LEG 1: Waste Reduction and the Just In Time System
  • Introduction
  • How do you practise JIT
  • The 7 wastes
  • Visible control
  • The application in organization
  1. Leg 2: 5S
  • Why 5S and what is it
  • The benefits of 5S implementation
  • The 5 elements of 5S
  • Tools for managing 5S
  1. LEG 3: Standardization
  • Introduction : What is Standardization?
  • Key Features
  • Case Study
  1. Employee Involvement: improvement and problem solving
  • Types of involvement
  • Suggestion programs & QCC
  • What is QCC?
  • QCC & 7 QC Tools
  • What is Stopping Employees from participating actively
  • Concept of Empowerment
Training Methodology

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

 

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts.  Practical case-studies and commentary on other companies / industries will be shared.

Who Should Attend?
  • Operation Managers
  • HR Managers
  • Productivity Practitioners
  • New Managers
  • Managers
  • Process Owners, Heads of Department, Project Leaders
  • Project Team Members
  • Anybody who will like to gain awareness on the pursuit of Kaizen as a corporate culture and to provide an overall understanding of the Kaizen concepts and methodologies
Testimonials

“Andrew is a very effective trainer with a lot of great examples to explain concepts. The training class was very engaging and fun” – Catherine Mendez, SAS

“Mr Cheah is knowledgeable in his delivery and is able to explain contents well. His amiable personality is very welcoming and keeps the class entertained.” – Nuraishah Nahat, MHA

“Andrew is able to bring concepts to the simple minds. The concepts are easy to apply. There were no boring moments at all! Totally worth my time!’ – Armida Diano, Qualcomm Global Trading Pte Ltd

Trainer’s Profile

Organizational Coach and KPI Expert: Andrew Cheah

Andrew Cheah has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioural change and leadership. Andrew has trained clients from diverse industries such as in banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist in New York.